Stephanie Rivera
Brooklyn,NY
Overview
12
12
years of professional experience
Work History
Retail Assistant Manager
Banter by Piercing Pagoda
Brooklyn, NY
06.2023 - Current
- Safely and effectively opened and closed the business
- Training employees
- Promote a positive, friendly and customer service oriented work environment
- Ensure visual standards according to company direction
- Manage store revenue and deposit reconciliations
- Analyze and manage sales, sales trends and KPIs
- Coaching and development of employees to create the best customer experience
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Worked with leadership to analyze the business and implement practices to fulfill goals
- Updated store signage regularly to keep customers informed about new products, services offered and promotions
- Maintained inventory control systems, monitored stock levels and replenished merchandise as needed
- Provided exceptional customer service by responding quickly to inquiries, requests and complaints
- Created strategies to increase sales and maximize profits
- Monitored employee performance and provided feedback on a regular basis
- Reviewed sales reports daily and weekly to track progress against goals
Retail Store Manager
Build-A-Bear Workshop
Elmhurst
11.2017 - 06.2023
- Safely and effectively opened and closed the business
- Recruiting, selecting and training employees
- Promote a positive, friendly and customer service oriented work environment
- Ensure visual standards according to company direction
- Manage store revenue and deposit reconciliations
- Analyze and manage sales, sales trends and KPIs
- Coaching and development of employees to create the best customer experience
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Worked with leadership to analyze the business and implement practices to fulfill goals
- Updated store signage regularly to keep customers informed about new products, services offered and promotions
- Maintained inventory control systems, monitored stock levels and replenished merchandise as needed
- Provided exceptional customer service by responding quickly to inquiries, requests and complaints
- Created strategies to increase sales and maximize profits
- Monitored employee performance and provided feedback on a regular basis
- Reviewed sales reports daily and weekly to track progress against goals
Retail Store Manager
Vans
Brooklyn
03.2016 - 10.2016
- Safely and effectively opened and closed the business
- Recruiting, selecting and training employees
- Promote a positive, friendly and customer service oriented work environment
- Ensure visual standards according to company direction
- Manage store revenue and deposit reconciliations
- Analyze and manage sales, sales trends and KPIs
- Coaching and development of employees to create the best customer experience
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Worked with leadership to analyze the business and implement practices to fulfill goals
- Updated store signage regularly to keep customers informed about new products, services offered and promotions
- Maintained inventory control systems, monitored stock levels and replenished merchandise as needed
- Provided exceptional customer service by responding quickly to inquiries, requests and complaints
- Created strategies to increase sales and maximize profits
- Monitored employee performance and provided feedback on a regular basis
- Reviewed sales reports daily and weekly to track progress against goals
Retail Assistant Manager
Zumiez
Brooklyn, New York
10.2015 - 03.2016
- Safely and effectively opened and closed the business
- Promote a positive, friendly and customer service oriented work environment
- Ensure visual standards according to company direction
- Manage store revenue and deposit reconciliations
- Analyze and manage sales, sales trends and KPIs
- Coaching and development of employees to create the best customer experience
- Updated store signage regularly to keep customers informed about new products, services offered and promotions
- Maintained inventory control systems, monitored stock levels and replenished merchandise as needed
- Provided exceptional customer service by responding quickly to inquiries, requests and complaints
- Reviewed sales reports daily and weekly to track progress against goals
Retail Store Manager
Journeys
Brooklyn, New York
02.2012 - 09.2015
- Safely and effectively opened and closed the business
- Recruiting, selecting and training employees
- Promote a positive, friendly and customer service oriented work environment
- Ensure visual standards according to company direction
- Manage store revenue and deposit reconciliations
- Analyze and manage sales, sales trends and KPIs
- Coaching and development of employees to create the best customer experience
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Worked with leadership to analyze the business and implement practices to fulfill goals
- Updated store signage regularly to keep customers informed about new products, services offered and promotions
- Maintained inventory control systems, monitored stock levels and replenished merchandise as needed
- Provided exceptional customer service by responding quickly to inquiries, requests and complaints
- Created strategies to increase sales and maximize profits
- Monitored employee performance and provided feedback on a regular basis
- Reviewed sales reports daily and weekly to track progress against goals
Education
High School Diploma -
Secondary School For Journalism
01.2010
Skills
- Communication
- Training and Development
- Store Management Experience
- Payroll
- Sales Analysis
- Operational Efficiency
- Problem-Solving Strengths
- Strong Multitasking Skills
- Customer Service
- Hiring Management
- Merchandising
- Sales Expertise
References
References available upon request.
Timeline
Retail Assistant Manager
Banter by Piercing Pagoda
06.2023 - Current
Retail Store Manager
Build-A-Bear Workshop
11.2017 - 06.2023
Retail Store Manager
Vans
03.2016 - 10.2016
Retail Assistant Manager
Zumiez
10.2015 - 03.2016
Retail Store Manager
Journeys
02.2012 - 09.2015
High School Diploma -
Secondary School For Journalism
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