Stephanie Rivera
Cape Coral,FL
Summary
Proven leader with a track record of enhancing customer loyalty by leveraging skills in payment processing and customer service excellence. Excelled in team training, development, and conflict resolution, significantly improving team performance. Expert in employing business writing for effective communication, ensuring high-quality customer interactions and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Lead
Rock Solid Pavers
01.2020 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Bookkeeper
Creacyenterpriseandinvestment
10.2018 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Childcare
The Garcia Family
04.2021 - 02.2023
- Strengthened community partnerships through collaboration with local organizations for field trips and educational experiences that enriched the childcare program.
- Implemented rigorous safety protocols to minimize risks associated with accidents or injuries in the childcare setting.
- Efficiently managed the financial aspects of a home-based childcare business, such as budgeting expenses and tracking payments from parents.
- Updated knowledge of childcare trends through continuous professional development opportunities such as workshops or courses related to early childhood education.
- Kept up-to-date on current childcare trends and best practices through consistent professional development and self-education opportunities.
Cashier Team Lead
Hook Fish and Chicken
06.2019 - 02.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Increased customer loyalty and retention.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Crew Member
Taco Bell
07.2017 - 11.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Boosted repeat customer rates by providing friendly and engaging service.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Team Leader
McDonald's
03.2015 - 12.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Gathered, organized and input information into digital database.
Education
High School Diploma -
Stone Coast Academy
Miami, FL07.2015
Skills
- Email Etiquette
- Payment Processing
- Cash Handling
- Business Writing
- Call center experience
- Status Updates
- Customer service excellence
- Team training and development
- Paperwork Processing
- Key holder experience
- Delivery Scheduling
- Sales expertise
- Follow-up skills
Timeline
Childcare
The Garcia Family
04.2021 - 02.2023
Customer Service Lead
Rock Solid Pavers
01.2020 - Current
Cashier Team Lead
Hook Fish and Chicken
06.2019 - 02.2021
Bookkeeper
Creacyenterpriseandinvestment
10.2018 - Current
Crew Member
Taco Bell
07.2017 - 11.2018
Team Leader
McDonald's
03.2015 - 12.2017
High School Diploma -
Stone Coast Academy
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