Summary
Overview
Work History
Skills
Certification
Languages
References
Timeline
Generic

Stephanie Rivera

Kissimmee,FL

Summary

Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant/Preceptor

Water's Edge Dermatology
Saint Cloud, FL
06.2023 - Current
  • Assist providers with patient exams, minor procedures, and documentation.
  • Communicate effectively with patients regarding care instructions and treatment plans.
  • Train new assistants and provide support to front-office staff when needed.
  • Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Assisted in minor surgical procedures or removing stitches under the direction of a physician.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.

Patient Service Representative Remote

WellCare
Winterhaven, FL
03.2020 - 05.2023
  • Serve as the first point of contact for members via phone or email.
  • Assist members with questions about benefits, eligibility, claims status, and prior authorizations.
  • Schedule and coordinate appointments, screenings, and referrals for health services.
  • Educate members on plan features, preventive care services, and available health programs.
  • Document all interactions accurately in member records and internal systems.
  • Collaborate with case managers to support care coordination and follow-up.
  • Resolve issues related to billing, service denials, or out-of-network care in a professional, timely manner.
  • Maintain HIPAA compliance and protect sensitive patient information during all interactions.
  • Use multiple systems to support service delivery.
  • Meet performance goals for call quality, productivity, and customer satisfaction.

Shift Manager

McDonald's
Kissimmee, FL
10.2015 - 08.2018
  • Ensured compliance with food safety regulations and quality standards.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Developed and maintained positive working relationships with staff and customers.
  • Resolved conflicts between staff members in a professional manner.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Recommended opportunities for growth and advancement to motivate employees.

Skills

  • Patient care
  • Clinical documentation
  • Insurance verification
  • Electronic health records
  • Patient scheduling
  • Customer service
  • Performance Monitoring & Feedback
  • Team Leadership & Supervision
  • Delegation & Task Prioritization
  • Conflict resolution

Certification

  • Certified Medical Assistant

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Certified Medical Assistant/Preceptor

Water's Edge Dermatology
06.2023 - Current

Patient Service Representative Remote

WellCare
03.2020 - 05.2023

Shift Manager

McDonald's
10.2015 - 08.2018

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Stephanie Rivera