Stephanie Rivera-Matias
Lawrence,MA
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Overview
13
13
years of professional experience
Work History
CNA
Seven Hills Pediatric Center
02.2017 - Current
- Reduced patient stress levels through effective communication and active listening skills.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities as needed.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
CNA
Life Care Center Of Leominster
09.2016 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities as needed.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Tech Lead Emergency ER
Lowell General Hospital Saints Campus
04.2014 - Current
- Improved software development efficiency by implementing Agile methodologies and streamlining team workflows.
- Led cross-functional teams for successful project delivery within tight deadlines.
- Enhanced application performance by identifying bottlenecks and optimizing code.
- Mentored junior developers, fostering a culture of continuous learning and skill improvement.
- Collaborated with product managers to define technical requirements and develop innovative solutions for complex problems.
- Implemented robust security measures to protect sensitive data from potential threats.
- Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
- Evaluated emerging technologies, making strategic recommendations for future integration in existing systems.
- Established coding standards to ensure consistent quality across the development team''s output.
- Accelerated deployment times with automation tools and streamlined release processes.
- Increased scalability of applications through cloud migration strategies and infrastructure adjustments.
- Built strong relationships with stakeholders, ensuring clear communication channels for project updates and progress reports.
- Championed innovation initiatives within the organization, driving adoption of new technologies for competitive advantage.
- Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
- Ensured seamless integration between front-end and back-end systems by coordinating closely with design teams during development phases.
- Streamlined code review processes, improving overall code quality while reducing time spent on revisions.
- Identified opportunities for cost savings through efficient use of technology resources.
- Promoted a collaborative working environment that fostered creative problem-solving, open communication, and shared ownership of project success.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Tuned systems to boost performance.
- Inspected equipment, assessed functionality and optimized controls.
- Developed conversion and system implementation plans.
- Translated technical concepts and information into terms parties could easily comprehend.
- Coordinated deployments of new software, feature updates and fixes.
- Tested functional compliance of company products.
- Corrected, modified and upgraded software to improve performance.
- Conducted data modeling, performance and integration testing.
- Estimated work hours and tracked progress using Scrum methodology.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Tested and deployed scalable and highly available software products.
- Built databases and table structures for web applications.
- Created proofs of concept for innovative new solutions.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Developed next generation integration platform for internal applications.
- Designed and implemented scalable applications for data extraction and analysis.
- Designed and developed analytical data structures.
- Analyzed work to generate logic for new systems, procedures and tests.
- Optimized dust, temperature and humidity controls for installed systems.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
- Investigated new and emerging software applications to select and implement administrative information systems.
- Maximized user satisfaction by gathering feedback and incorporating it into future iterations of products.
Volunteer
Lowell General Hospital Saints Campus
02.2012 - Current
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.
- Developed marketing materials for events, increasing public interest and attendance rates.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
- Spearheaded special projects, driving innovation within the organization''s programs and initiatives.
- Contributed to strategic planning meetings, providing valuable insights based on firsthand experience with target populations.
- Implemented data-driven decision-making processes to optimize resource allocation in service delivery efforts.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Assisted in grant writing endeavors to secure funding for vital organizational needs and expansion plans.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Conducted surveys among service recipients to gauge satisfaction levels and identify areas needing improvement or expansion efforts.
- Facilitated communication between volunteers and staff members through regular updates via newsletters or social media platforms.
- Maintained up-to-date knowledge of industry best practices by attending conferences and training sessions relevant to the organization''s mission.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Planted and maintained gardens to provide fresh produce for individuals in need.
- Tutored at various competency levels to help people with reading, math and writing skills.
Phlebotomy Technician
Lahey Hospital
05.2014 - 08.2016
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
- Assisted in training new Phlebotomy Technicians on best practices, contributing to a skilled workforce.
- Upheld compliance with regulatory standards through meticulous record-keeping and documentation of collected specimens.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Increased patient throughput by efficiently prioritizing tasks and managing time effectively during high-volume periods.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Demonstrated adaptability in performing both routine blood collections as well as more specialized collections such as therapeutic phlebotomy or difficult-to-draw patients.
- Participated in ongoing professional development opportunities to stay current on industry best practices and improve job performance.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
- Mitigated risk of errors by closely following established guidelines for specimen transport, storage, and disposal procedures after each collection session.
- Promoted an atmosphere of professionalism while working collaboratively with fellow healthcare providers when addressing any concerns or discrepancies regarding testing requirements.
- Exhibited resourcefulness when faced with challenging situations, utilizing problem-solving skills as needed to maintain a high standard of care.
- Continuously met and exceeded performance metrics within the department, setting an example for others in terms of accuracy and efficiency.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Logged patient information and recorded results into system.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Followed physician orders to correctly administer therapeutic phlebotomy.
Babysitter
Babysitting Daycare Home
01.2011 - 01.2013
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
- Accompanied children to various appointments providing emotional support and ensuring their physical wellbeing.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated with parents regarding children's progress and development, raising any issues.
- Assisted children with homework assignments and special projects across different subjects.
- Planned fun outings and educational activities to keep children entertained.
- Guided school homework and read bedtime stories to support development.
- Administered medications, following strict instructions from parents and medical labels.
- Provided safe transportation to and from school and extracurricular activities.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
- Encouraged children to be understanding and patient with others.
- Taught children basic life skills, manners and personal hygiene.
- Helped children complete homework assignments and school projects.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Supervised children on playground to help develop physical and social skills.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Education
High School Diploma -
Philip Academy
Philip Academy Andover 06.2017
Skills
- Compassion and Empathy
- Feeding Assistance
- Dressing assistance
- Patient Care
- Complex Problem-Solving
- Vital signs monitoring
- Compassionate communication
- Basic Life Support
- Maintaining confidentiality
- Patient Transfers
- Bathing Assistance
- Electronic Charting
- Quality Assurance
- Patient-focused care
- Medical terminology knowledge
- Condition Monitoring
- Care plan implementation
- Conducting intakes
- Patient Relations
- Transporting patients
- Indirect Patient Care
- Observing responses
- Patient Lifting
- Documenting behaviors
- Direct Patient Care
- Mobility Assistance
- Wound care specialist
- Compassionate
- Maintaining privacy
- Quality Assurance Controls
- Activity Planning
- Inpatient Care
- EMR / EHR
- Dementia and Alzheimer's knowledge
- Responding to emergencies
- Valid [State] driver's license
- Specimen Collection
- Light Housekeeping
- Reliable team player
- DBMS
- Shared governance
- Database Administration
- Tube feedings and medications familiarity
- Safety Precautions
- Patient relationship building
- Patient Assessments
- Case Management
- Outpatient Care
- HIPAA Compliance
- Tracheostomy Care
- Medical Records Management
- Companionship and emotional support
- Geriatric Care
- Healthcare ethics
- Medical office administration
- Patient Management
- Activity Coordination
- Recording vital signs
- Pediatric Care
- Preparing meals
- Compassionate caregiver
- Supporting personal needs
- Chronic Disease Management
- Trustworthy companion
- Meal Planning
- Ambulation Assistance
- Feeding assistance expert
- Collecting vital signs
- Reliable transportation
- Adaptable
- End of life care
- Bedside manner
- Medication Administration
- Wound Care
- Bedsore Prevention
- Patient Positioning
- Surgical Preparation
- Catheter Care
- Injury Prevention
- Emergency Response
- Patient evaluations
- Care Monitoring
- Biohazard Disposal
- Caregiver Relations
- Patient Observation
- CPR Certification
- Clinical Documentation
- First Aid Certification
- Universal Precautions
- CNA Certification
- Infection Control
- Health Education
- Supply Restocking
- Medical Terminology
- Interpersonal Communication
- Reliability
- Behavior redirection
- Phlebotomy Training
- Meal Preparation
- Multitasking Abilities
Timeline
CNA
Seven Hills Pediatric Center
02.2017 - Current
CNA
Life Care Center Of Leominster
09.2016 - Current
Phlebotomy Technician
Lahey Hospital
05.2014 - 08.2016
Tech Lead Emergency ER
Lowell General Hospital Saints Campus
04.2014 - Current
Volunteer
Lowell General Hospital Saints Campus
02.2012 - Current
Babysitter
Babysitting Daycare Home
01.2011 - 01.2013
High School Diploma -
Philip Academy
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