Stephanie Rivera Quinones
6104 Cordillera Dr Killeen,TX
Summary
Proven to enhance team productivity and customer satisfaction at Katura Cleaning Services, I excel in workflow management and client relationship building. Leveraging strong work ethic and exceptional service skills, I fostered repeat business and exceeded performance targets, demonstrating a goal-oriented approach to achieving results and fostering team collaboration.
Overview
16
16
years of professional experience
Work History
Katura Cleaning Services
Rosaline Santos
1805 Florence Rd Suite #5, Killeen, TX 76541
08.2022 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed excellent problem-solving skills to resolve concerns quickly of our customers.
- Optimized el tiempo effectivilly , prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all visits with clients.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Maintained high customer satisfaction standards to meet or exceed targets.
Dollart Tree Plus
Martha Kilbourn
2802 W Stan Schlueter Loop Ste 200, Killeen, TX 76
06.2023 - 07.2024
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Walmart Supercenter Sales Associate
Reagan Britton
1400 Lowes Blvd, Killeen, TX 76542
07.2008 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Bachelor of Science - Science in Nursing
Universidad Interamericana Recinto De Aguadilla
Aguadilla, PR05.2014
High School Diploma -
Dr. Carlos Gonzalez
Aguada, PR05.2007
Skills
- Goal-oriented mindset
- Customer Service
- Strong Work Ethic
- Client Relationship Building
- Complaint Handling
- Workflow Management
- Responsible, Punctual and caring
- Great team worker
Languages
Spanish
Native or Bilingual
Timeline
Dollart Tree Plus
Martha Kilbourn
06.2023 - 07.2024
Katura Cleaning Services
Rosaline Santos
08.2022 - Current
Walmart Supercenter Sales Associate
Reagan Britton
07.2008 - 05.2018
Bachelor of Science - Science in Nursing
Universidad Interamericana Recinto De Aguadilla
High School Diploma -
Dr. Carlos Gonzalez