Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Rivera Quinones

6104 Cordillera Dr Killeen,TX

Summary

Proven to enhance team productivity and customer satisfaction at Katura Cleaning Services, I excel in workflow management and client relationship building. Leveraging strong work ethic and exceptional service skills, I fostered repeat business and exceeded performance targets, demonstrating a goal-oriented approach to achieving results and fostering team collaboration.

Overview

16
16
years of professional experience

Work History

Katura Cleaning Services

Rosaline Santos
08.2022 - Current
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed excellent problem-solving skills to resolve concerns quickly of our customers.
  • Optimized el tiempo effectivilly , prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all visits with clients.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Dollart Tree Plus

Martha Kilbourn
06.2023 - 07.2024
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Walmart Supercenter Sales Associate

Reagan Britton
07.2008 - 05.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Bachelor of Science - Science in Nursing

Universidad Interamericana Recinto De Aguadilla
Aguadilla, PR
05.2014

High School Diploma -

Dr. Carlos Gonzalez
Aguada, PR
05.2007

Skills

  • Goal-oriented mindset
  • Customer Service
  • Strong Work Ethic
  • Client Relationship Building
  • Complaint Handling
  • Workflow Management
  • Responsible, Punctual and caring
  • Great team worker

Languages

Spanish
Native or Bilingual

Timeline

Dollart Tree Plus

Martha Kilbourn
06.2023 - 07.2024

Katura Cleaning Services

Rosaline Santos
08.2022 - Current

Walmart Supercenter Sales Associate

Reagan Britton
07.2008 - 05.2018

Bachelor of Science - Science in Nursing

Universidad Interamericana Recinto De Aguadilla

High School Diploma -

Dr. Carlos Gonzalez

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Stephanie Rivera Quinones