Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stephanie Roa

Plainfield,IL

Summary

Knowledgeable and dedicated customer service professional. Solid and collaborative team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Teacher

Creme De Le Creme
08.2022 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated multiple types of teaching strategies into classroom.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Boosted cultural awareness by incorporating children's literature from world cultures.

Teacher

Lighthouse Academy
01.2015 - 07.2022
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated multiple types of teaching strategies into classroom.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Boosted cultural awareness by incorporating children's literature from world cultures.

Customer Service/Receptionist

All About Kids
07.2012 - 11.2014
  • Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
  • Contributed to company growth by actively promoting products and services based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
  • Provided administrative support to staff, assisting in the completion of various tasks for improved productivity.
  • Trained new employees on reception procedures, leading them towards efficient performance in their roles quickly.
  • Maintained a clean and welcoming reception area to create a positive first impression for visitors.
  • Contributed to team success by providing backup support to colleagues during peak periods or absences.
  • Resolved complex situations calmly, demonstrating professionalism under pressure while maintaining customer focus.
  • Developed strong rapport with clients through active listening and empathetic communication skills.
  • Assisted customers with appointment scheduling, ensuring optimal time management and resource allocation.
  • Reduced call wait times by efficiently managing phone lines and directing calls to appropriate departments.
  • Processed payments accurately, balancing cash drawer at the end of each shift for proper accounting practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Customer Service/Receptionist Assistant

Down Syndrome Of Louisville
09.2010 - 11.2014
  • Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
  • Maintained a clean and welcoming reception area to create a positive first impression for visitors.
  • Coordinated event confirmations, equipment setup, and catering requirements for successful meetings and events.
  • Reduced call wait times by efficiently managing phone lines and directing calls to appropriate departments.
  • Managed sensitive information with discretion, ensuring client confidentiality at all times.
  • Developed strong rapport with clients through active listening and empathetic communication skills.
  • Organized company documents and maintained accurate filing systems for easy retrieval when needed.
  • Assisted customers with appointment scheduling, ensuring optimal time management and resource allocation.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained staff on operating procedures and company services.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Bachelor of Arts - Elementary Education & Learning&Behavior Disorders

Bellarmine University
Louisville, KY
12.2014

High School Diploma -

Plainfield Central High School
Plainfield, IL
05.2010

Skills

  • Classroom Management
  • Critical Thinking
  • Motivating
  • Parent-Teacher Communication
  • Growth Mindset
  • Collaborative learning
  • Curriculum Development
  • Community involvement
  • Cultural Sensitivity
  • Problem-Solving
  • Positive Learning Environment
  • Appointment Coordination
  • Organization
  • File Management
  • Calm and Professional Under Pressure
  • Problem Resolution
  • Customer Relations
  • Relationship Building
  • Data Entry
  • Money handling abilities
  • Administrative and Office Support
  • Customer Data Confidentiality

References

Will provide references upon request.

Timeline

Teacher

Creme De Le Creme
08.2022 - Current

Teacher

Lighthouse Academy
01.2015 - 07.2022

Customer Service/Receptionist

All About Kids
07.2012 - 11.2014

Customer Service/Receptionist Assistant

Down Syndrome Of Louisville
09.2010 - 11.2014

Bachelor of Arts - Elementary Education & Learning&Behavior Disorders

Bellarmine University

High School Diploma -

Plainfield Central High School

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Stephanie Roa