Stephanie Roa
San Bernardino,CA
Summary
Dynamic Front Office Coordinator with a proven track record at Express Employment Professionals, enhancing associate relations through exceptional customer service and effective payroll management. Skilled in data entry and appointment scheduling, I fostered a supportive team environment while ensuring accurate processing for over 100 associates, contributing to operational excellence.
Overview
7
7
years of professional experience
Work History
Front Office Coordinator / Payroll Management
Express Employment Professionals
10.2023 - 03.2025
- Improved associate relations by proactively addressing concerns or complaints with professionalism and empathy.
- Scheduled and coordinated appointments for employment specialists, ensuring efficient time management and optimal service delivery.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing associates inquiries and resolving issues promptly.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all associates.
- Reviewed and completed weekly payroll, ensuring accurate and timely processing for over 100 associates.
Assistant Manager
UPS
08.2020 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Received Live Scan Certification to conduct background checks
Sales Associate
Lowe’s
02.2018 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Received certification to operate heavy machinery.
- Cross trained in fulfillment and cashier.
Education
Associate Of Arts And Sciences - Psychology
Riverside City College
Riverside, CA06.2023
Skills
- Customer service
- Reception duties
- Data Entry
- Filing
- Microsoft Office
- Front office management
- Appointment scheduling
- Payroll
Languages
Spanish
Full Professional
Timeline
Front Office Coordinator / Payroll Management
Express Employment Professionals
10.2023 - 03.2025
Assistant Manager
UPS
08.2020 - 10.2023
Sales Associate
Lowe’s
02.2018 - 08.2020
Associate Of Arts And Sciences - Psychology
Riverside City College
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