Stephanie Robertson
Clinton,Mississippi
Overview
13
13
years of professional experience
Work History
Surgical Coordinator
Jackson Neurosurgery Clinic
01.2018 - Current
- Expertly managed the surgical schedule by efficiently scheduling up to 30 procedures per week, ensuring the smooth and efficient operation of the surgical department
- Communicated effectively with the hospital to ensure the availability of all necessary tools and equipment for scheduled procedures, guaranteeing a seamless experience for patients and surgical staff
- Scheduled all necessary pre and post operative appointments for each patient, ensuring that all necessary steps were taken for the successful outcome of each procedure
- Ensured that patients fully understood and provided informed consent for their procedures by clearly communicating and obtaining signed consent forms, protecting the rights and well-being of patients
- Provided responsive and compassionate communication with patients through phone calls and email, addressing scheduling appointments, surgical questions, and concerns, fostering a positive patient experience.
Catering Supervisor and Front of House Manager
Burgers and Blues
01.2015 - 01.2018
- Leveraged an existing client list and physical marketing techniques to successfully increase catering sales and special event bookings, driving growth for the restaurant
- Communicated effectively with kitchen staff to ensure that all catering orders were prepared and delivered promptly and to the satisfaction of clients, maintaining a positive reputation for the restaurant
- Actively managed all social media accounts, which led to an increase in restaurant and catering orders, utilizing online platforms to expand the reach of the business
- Maintained a thorough inventory of all supplies needed for restaurant operations and placed orders on a weekly basis to ensure that the restaurant was well-stocked and prepared for each week's business, ensuring smooth operations and customer satisfaction.
General Manager
Majestic Burger
01.2011 - 01.2015
- Assumed full responsibility for recruiting, hiring and training all front and back of house staff, building a strong and competent team to support the restaurant's operations
- Expertly managed scheduling of all staff, balancing labor percentages and keeping them within the desired range, ensuring optimal efficiency and productivity
- Coordinated live entertainment on a weekly basis while staying within the entertainment budget, adding to the overall guest experience
- Utilized effective conflict resolution strategies with staff and guests, successfully addressing and resolving any issues that arose, fostering a positive work and guest environment
- Proficient in computer skills, able to use various software and technologies to support the operations of the restaurant.
PROFESSIONAL SUMMARY
Seasoned and proactive professional with a unique hybrid skillset that touches HR management, clerical and administrative activities, payroll, data entry and medical record keeping . Focused on bringing alignment between departments and determining tools and strategies to prioritize efficiency and accountability. Offering significant experience applying exceptional planning and problem-solving abilities toward enhancing day to-day activities. Results-driven and resilient in developing office policies while improving processes and increasing productivity. Bringing solid understanding of trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Soft Skills
Dedication, Dependability, Adaptability, Creativity, Critical thinking, Conflict management & resolution, Persuasion, Presentation, Willingness to learn, Motivation, Multitasking, Organization, Perseverance, Persistence, Planning, Proper business etiquette, Punctuality,Reliability, Results-oriented.
Timeline
Surgical Coordinator
Jackson Neurosurgery Clinic
01.2018 - Current
Catering Supervisor and Front of House Manager
Burgers and Blues
01.2015 - 01.2018
General Manager
Majestic Burger
01.2011 - 01.2015
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