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Stephanie Robertson
Fuquay-Varina,North Carolina
Work Preference
Summary
Experienced Medical Office Administrative Professional with experience in medical billing, insurance verification, patient scheduling, claims processing, and customer service. Skilled in managing high-volume workflows, obtaining prior authorizations, working with EMR systems, and providing exceptional patient support. Recognized for strong organization, attention to detail, and the ability to thrive in fast-paced healthcare environments.
Overview
8
8
years of professional experience
Work History
Claims Processor
Builders Mutual
Raleigh, NC
08.2025 - Current
- Claims documentation
- Electronic records management
- Collaboration with adjusters
- Accuracy standards
- Managed incoming calls and email correspondence, providing prompt and accurate customer support
- Managed Patient and insurance billing status inquiries via phone and email, providing updates and coordinating with appropriate departments to facilitate resolutions
- Indexed documents to reach a daily goal of 115
Front office/Precertification Specialist
Solas Health PLLC
Raleigh, NC
08.2022 - 06.2024
- Managed 80–100 incoming patient and client calls daily while maintaining exceptional customer service
- Obtain patient demographics and correct insurance information at each visit
- Collection of copayments and patient balances
- Coordinated provider schedules and managed appointment calendars to maximize patient flow and minimize scheduling conflicts
- Manage patient check-in/check-out processes
- Submit medical records releases and set up patient referrals to other specialty practices
- Obtain prior approvals from insurance carriers for procedures
- Conflict resolution, cheerful outlook
- Medical coding; proper use of CPT and ICD-10
- Computer skills; Familiar with EMR systems, medical scheduling, POS systems
- Familiar with HIPAA regulations
Medical Biller
FastMed Urgent Care Administrative Office
Clayton, NC
02.2018 - 08.2022
- Work collection accounts with patients to set up payment plans, promissory notes, and if needed, forward accounts to collection agency
- Post payments for services rendered
- Managed 80–100 incoming patient and client calls daily while maintaining exceptional customer service
- Manage patient/customer inquiries in a timely and professional manner
- Read and interpret EOBs, answering patient questions regarding insurance coverage
- Medical Billing
- Data entry
- Insurance verification and prior approvals
Education
Associate Degree in Applied Sciences - Medical Office Administration, Medical Billing and Coding
Central Carolina Community College
Sanford, NC05.2017
High School - Basics
Enid High School
Enid, OklahomaSkills
Medical Billing
- Claims review
- Claims processing software
- Medical terminology
- Data entry proficiency
- Allocating claims
- Records management
- Data entry
- Insurance coverage verification
- Insurance claim forms review
- Eligibility determination
Claims Processing
Insurance Verification
Prior Authorizations
Medical Coding (CPT/ICD-10)
Fast learner
Highly dependable
EMR/EHR Systems
NextGen
Excellent attention to detail
Allscripts
Microsoft Office
Excel
Patient Scheduling
Patient Registration
Medical Records
Customer Service
Multi-line Phone Systems
Revenue Cycle
Payment Posting
Collections
HIPAA Compliance
QuickBooks
Timeline
Claims Processor
Builders Mutual
08.2025 - Current
Front office/Precertification Specialist
Solas Health PLLC
08.2022 - 06.2024
Medical Biller
FastMed Urgent Care Administrative Office
02.2018 - 08.2022
Associate Degree in Applied Sciences - Medical Office Administration, Medical Billing and Coding
Central Carolina Community College
High School - Basics
Enid High School