Stephanie Robinson
Financial Services Representative
Queens,NY
Summary
Organized office professional with top-notch administrative skills and solid background in various customer driven industries. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Administrative Support Associate
STARS Sports Therapy And Rehabilitation Services
East Meadow, NY
09.2021 - Current
- Greet patients, assist with check in and scheduling appointments
- Assist coworkers and staff members with special tasks on daily basis.
- Manage filing system, enter data and completing other clerical tasks.
- Manage phone and email correspondence and handle incoming and outgoing faxes.
- Answers and manages over 50 incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Office Clerk
United Parcel Service, UPS
Bay Shore, NY
12.2017 - 09.2021
- Managed and improved auditing process for dock workers which improved productivity and accountability
- Increased freight drivers service activities by 40 %
- Performed data entry functions (i.e. Keying bills from manifests)
- Answer customer inquiries relating to appointments, deliveries, pickups etc.
- Work with both central and local dispatch offices to assist in managing load schedules
- Review and scan invoices, bill of ladings, delivery receipts and other documents
Client Service Specialist
Spar And Bernstein
New York, NY
01.2017 - 12.2017
- Coordinate and execute service activities
- Gather and file data for personal injury claims
- Performed tasks and resolved issues with clients
- Manage new & existing client meetings with Attorneys
- Follow up on leads through social media marketing
- Gathering and compiling data through Salesforce
- Meet customers and collect their feedback on services provided
- Managed over 150 client calls per day
Administrative Assistant
Summit Plastics
Bay Shore, NY
10.2014 - 01.2017
- Executed record filing system to improve document organization and management
- Performed administrative and office support activities for multiple supervisors
- Supported senior-level managers
- Updated and maintained vendor database using Sage 100
- Processing of invoices and reconciling vendor statements
- Maintained account payable files
- Fielding telephone calls, filing and data entry
Guest Service Agent
Spanish Court Hotel
Kingston, Jamaica
12.2010 - 06.2013
- Trained and Supervised all new staff which improved customer retention and propelled hotel to No.1 rating on TripAdvisor
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Frequent highlights and mentions on TripAdvisor for exceptional service
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
Education
Associate of Science - Tourism & Hospitality Management
University of The Commonwealth Caribbean
Kingston, Jamaica 09.2012 - 07.2014
Skills
Computer Skills Advanced
Knowledge of MS Office Suites
Team Leadership
Customer Satisfaction
Customer Service
Team Collaboration
Employee training and development
Multi-line phone proficiency
[100] WPM typing speed
Timeline
Administrative Support Associate
STARS Sports Therapy And Rehabilitation Services
09.2021 - Current
Office Clerk
United Parcel Service, UPS
12.2017 - 09.2021
Client Service Specialist
Spar And Bernstein
01.2017 - 12.2017
Administrative Assistant
Summit Plastics
10.2014 - 01.2017
Associate of Science - Tourism & Hospitality Management
University of The Commonwealth Caribbean
09.2012 - 07.2014
Guest Service Agent
Spanish Court Hotel
12.2010 - 06.2013