Stephanie Robinson
Atlanta,Georgia
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
8
8
years of professional experience
Work History
Patient Access Associate / Follow up Role
Piedmont Atlanta Hospital
10.2022 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Providing excellent customer service by promptly answering patient inquiries.
- Entered client details and notes into system for interdepartmental access and review.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Patient Access Representative
Grady Memorial Hospital
02.2022 - 10.2022
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Understands patient confidentiality and HIPAA rules
- Strives to make patient registration process as pleasant as possible
Patient Access Representative /Scheduler
Marshal Medical Center
09.2020 - 01.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Patient Access Associate
WellStar
05.2018 - 01.2020
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Front and Back Office Representative
Atlanta Urological Group
02.2016 - 04.2018
- Processed expense reports and office invoices in [Software].
- Managed office supplies by conducting daily inventory counts and maintaining coffee, drinks and snacks in office.
- Received, sorted and distributed incoming mail in assigned mail boxes.
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Education
High School Diploma -
Maynard H. Jackson- Jr. High School
Atlanta, GA05.2014
Skills
- Prepare Reports
- Reading Comprehension
- Outpatient Care
- Phone and Email Etiquette
- Billing Issue Resolution and Support
- Collections Processing
- Critical Thinking
- Clerical Support
- Interpretation and Translation Services
- Operational Efficiency
Timeline
Patient Access Associate / Follow up Role
Piedmont Atlanta Hospital
10.2022 - Current
Patient Access Representative
Grady Memorial Hospital
02.2022 - 10.2022
Patient Access Representative /Scheduler
Marshal Medical Center
09.2020 - 01.2022
Patient Access Associate
WellStar
05.2018 - 01.2020
Front and Back Office Representative
Atlanta Urological Group
02.2016 - 04.2018
High School Diploma -
Maynard H. Jackson- Jr. High School
Similar Profiles
Jacquetta EllsberryJacquetta Ellsberry
Shift Supervisor at Piedmont Atlanta HospitalShift Supervisor at Piedmont Atlanta Hospital
Jazlyne HansonJazlyne Hanson
Imaging Technical Partner CAT Scan at Piedmont Atlanta HospitalImaging Technical Partner CAT Scan at Piedmont Atlanta Hospital
Michael JoynerMichael Joyner
Phlebotomist at Piedmont Atlanta HospitalPhlebotomist at Piedmont Atlanta Hospital
Carmen RobersonCarmen Roberson
Phlebotomist at Piedmont Atlanta HospitalPhlebotomist at Piedmont Atlanta Hospital
Russell GardnerRussell Gardner
Bagroom Attendant at Peachtree Golf ClubBagroom Attendant at Peachtree Golf Club