Stephanie Robinson
Charlotte,NC
Summary
I desire a position where I can demonstrate my exceptional office skills, be able to utilize my dynamic customer service skills, while being a professional team player who meets the needs of your company. Well-qualified training professional with an encouraging style and upbeat attitude. Effective at engaging students with course materials through the use of multimedia strategies and activities. Demonstrated success in organizing work, handling simultaneous tasks and managing conflicts.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor/Trainer
Teletech
Concord
09.2011 - Current
- Train agents on how to adequately address problem over the phone or how to write correspondence
- Handle major incidents that cannot be resolved by agents
- Investigate customer's problems and find solutions
- Provides high level of product and leadership support to representatives and clients
- Provides detailed monthly departmental reports and updates to senior management
- Interview, hire and train new quality customer service representatives
- Develop, implement and monitor programs to maximize customer satisfaction and management on-site customer service representatives.
Benefits Investigator
Aerotek
Charlotte
11.2012 - 01.2013
- Assisted various physicians by making contact with Private/Commercial Insurance companies to obtain information necessary for patients to receive drug infusion therapy
- Entered benefits information into the company database, so a final report could be sent out to the physician prior to treating the patient
- Coordinated with other core team members to ensure accuracy of benefit information received.
Property Manager
F.I.R.M.
Charlotte
12.2009 - 07.2011
- Coordinated day to day office responsibilities (ie
- Showing vacancies, processing rental payments, court filings)
- Performed quarterly inspections of the occupied properties
- Compiled work orders for maintenance department to complete.
Office Manager
2nd II None Foundation
Charlotte
04.2007 - 10.2009
- Maintained organization and coordination of day to day office procedures
- Reached out to numerous agencies to create partnerships for the business growth/development
- Helped to implement and carry out new changes mandated by the NC DMHS.
Education
Some College (No Degree) - Health Administration
Central Piedmont Community College
Charlotte, NCSkills
- Training and Mentoring
- Operations Management
- Employee Onboarding
- Client Relationship Management
- Organizational Leadership
- Attention to Detail
- Training Method Development
- Program Monitoring and Tracking
- Role Playing
- Survey Management
- Virtual Learning Management
- Leadership Development
- Orientation and Onboarding
- Corporate Training Programs
- Orientation Procedures
- Critical Thinking
- Needs Assessment
- Coaching and Development
- Relationship Building
- Documentation and Recordkeeping
- Decision-Making
Certification
- Lincensure in Medicare and Accident & Sickness
Languages
English
Full Professional
References
References available upon request.
Timeline
Benefits Investigator
Aerotek
11.2012 - 01.2013
Supervisor/Trainer
Teletech
09.2011 - Current
Property Manager
F.I.R.M.
12.2009 - 07.2011
Office Manager
2nd II None Foundation
04.2007 - 10.2009
Some College (No Degree) - Health Administration
Central Piedmont Community College
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