Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Languages
Timeline
Generic

Stephanie Robinson

Atlanta,GA

Summary

I am a Dedicated Customer Service Specialist who provides skills to prioritize and multi-task in fast-paced working environment while successfully handling escalated customer support issues.

I am a Energetic Substitute teacher who's enthusiastic about promoting learning with class lesson plans and individualized support while monitoring students and enforcing classroom and school rules.

I am a Qualified Security Officer with experience maintaining safety for campus grounds and facilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Kelly Educational Services
Atlanta, GA
07.2022 - Current
  • Grades K-12
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Organized lesson plans and activities for students.
  • Implemented school policies and procedures in the classroom.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.

Security Officer

Walden Security
Dunwoody, Georgia
04.2023 - 01.2024
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Enforced access control measures in accordance with established procedures.
  • Provided escorts for visitors as needed throughout the facility.
  • Maintained accurate logs of all security related activities.

Allied Universal Security Officer

Allied Universal
Decatur, GA
07.2022 - 12.2022
  • Monitored surveillance cameras and responded to suspicious activity.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Inspected fire extinguishers to ensure they were properly charged and operational.

Front Desk Receptionist

Wyndham Destinations
Covington, GA
12.2021 - 09.2022
  • Ensured that all rooms were cleaned, stocked, and inspected prior to guest arrival.
  • Maintained accurate records of daily operations such as reservations, check-ins and outs, room availability, taxes, payments received.
  • Organized special events for guests such as wine tastings or cooking classes.
  • Coordinated with vendors for repairs or maintenance when necessary.
  • Assisted guests with any needs they had during their stay at the Inn.

Customer Service Representative

Capital One
Atlanta, GA
01.2021 - 08.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Front Desk Receptionist

Hampton by Hilton
Conyers, GA
07.2021 - 07.2022
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Handled cash transactions accurately, balancing the register at the end of each shift.

CNA/Caregiver

MDC Health Care
Conyers, GA
01.2021 - 03.2022
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.

Front Desk Receptionist

Days Inn
Wilmington, DE
06.2020 - 01.2021
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.

Lowes Associate

Lowe's
New Castle, DE
04.2020 - 01.2021
  • Helped customers locate items within the store using the inventory system.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Organized backroom areas to maintain a clean and organized work environment.

Daycare Assistant

Aunt Moe's Daycare
Wilmington, DE
09.2012 - 05.2014
  • Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
  • Provided supervision and care to young children ranging from infants to pre-school age.
  • Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.

Education

High school diploma - Law/nursing

Howard High School Of Technology
06.2020

Skills

  • Home care
  • Cash handling
  • Food service
  • Cleaning
  • Customer service
  • Senior care
  • Nursing
  • Cashiering
  • Caregiving
  • Food preparation
  • Kitchen experience
  • Night Audit
  • Customer support
  • Remote access software
  • Teacher Assistance

Certification

  • CNA
  • CPR Certification
  • First Aid Certification

Affiliations

  • cooking
  • watching movies
  • jamming to music

Accomplishments

  • received a "go the extra mile" reward

Languages

English
Professional
Spanish
Elementary

Timeline

Security Officer

Walden Security
04.2023 - 01.2024

Substitute Teacher

Kelly Educational Services
07.2022 - Current

Allied Universal Security Officer

Allied Universal
07.2022 - 12.2022

Front Desk Receptionist

Wyndham Destinations
12.2021 - 09.2022

Front Desk Receptionist

Hampton by Hilton
07.2021 - 07.2022

Customer Service Representative

Capital One
01.2021 - 08.2022

CNA/Caregiver

MDC Health Care
01.2021 - 03.2022

Front Desk Receptionist

Days Inn
06.2020 - 01.2021

Lowes Associate

Lowe's
04.2020 - 01.2021

Daycare Assistant

Aunt Moe's Daycare
09.2012 - 05.2014

High school diploma - Law/nursing

Howard High School Of Technology

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Stephanie Robinson