Stephanie Robinson
Chesapeake,VA
Summary
Professional and prepared healthcare access representative with experience ensuring seamless patient registration processes. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Proven ability to work collaboratively within the team to achieve organizational goals and adapt to changing needs. Ready to use and develop administrative skills in a team lead role.
Overview
22
22
years of professional experience
Work History
Patient Access Representative
Sentara Princess Anne Hospital
11.2023 - Current
- Maintained accurate patient records, contributing to a well-organized database for consistent information access across departments.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Restaurant Server/Team Member
First Watch Daytime Cafe
09.2023 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Server/Bartender/Certified Trainer
Olive Garden Restaurant
03.2005 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and accuracy.
- Assisted in training new hires, providing guidance on company standards and best practices.
Retail Customer Service Associate
Target
09.2002 - 02.2005
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company's policies.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Science - General Studies
Tidewater Community College
Chesapeake, VA04-2023
Skills
- Customer service
- Patient Registration
- Insurance verification
- HIPAA compliance
- Team collaboration
- Multitasking and organization
- Payment processing
Timeline
Patient Access Representative
Sentara Princess Anne Hospital
11.2023 - Current
Restaurant Server/Team Member
First Watch Daytime Cafe
09.2023 - Current
Server/Bartender/Certified Trainer
Olive Garden Restaurant
03.2005 - 11.2023
Retail Customer Service Associate
Target
09.2002 - 02.2005
Associate of Science - General Studies
Tidewater Community College
Similar Profiles
Christina AvilaChristina Avila
Registered Nurse, Medical-Surgical/Registered Nurse, Step Down Unit at Sentara Princess Anne HospitalRegistered Nurse, Medical-Surgical/Registered Nurse, Step Down Unit at Sentara Princess Anne Hospital
Layne van HeesLayne van Hees
Surgical Technologist at Sentara Princess Anne HospitalSurgical Technologist at Sentara Princess Anne Hospital
Candace Hawk BSN, RNCandace Hawk BSN, RN
Direct Care Registered Nurse at Sentara Princess Anne HospitalDirect Care Registered Nurse at Sentara Princess Anne Hospital