Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Robinson

LYNCHBURG,VA

Summary

Dynamic Engagement Specialist with a proven track record at Startek USA, excelling in customer engagement and effective problem resolution. Leveraged strong analytical skills to enhance customer satisfaction and drive sales growth. Recognized for developing strategic relationships and maintaining meticulous data management, ensuring compliance and confidentiality in all interactions.

Overview

26
26
years of professional experience

Work History

Engagement Specialist

Startek USA
06.2019 - Current
  • Resolved escalated calls, ensuring satisfactory outcomes for customers and company.
  • Boosted sales through upselling products tailored to customer needs.
  • Addressed inquiries about products, services, and information.
  • Built rapport with customers via active listening, enhancing retention.
  • Articulated product value on calls to prospects and supported policyholders.
  • Managed sensitive information discreetly, adhering to data privacy regulations.
  • Maintained accurate records of customer interactions and transactions.
  • Exceeded performance goals in sales and customer service metrics.
  • Managed approximately 50 incoming calls per day from customers.

Cashier

Target
11.2015 - 08.2019
  • Welcomed guests and addressed needs promptly.
  • Managed cash register for transactions with high accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Payroll and Human Resources Associate

The Carrington
11.1999 - 08.2016


  • Coordinated communication during open enrollment periods for benefit plans, addressing employee inquiries and paperwork.
  • Resolved employee inquiries on pay, benefits, tax withholdings, and deductions while upholding customer service standards.
  • Protected sensitive employee information by managing confidential personnel files diligently.
  • Conducted company-wide training sessions on harassment prevention, diversity, and leadership development to foster a safe work environment.
  • Ensured payroll practices complied with federal and state labor laws by monitoring regulations.
  • Gathered feedback through exit interviews with departing employees to identify improvement areas.
  • Enhanced payroll accuracy by performing regular audits and correcting errors promptly.
  • Assisted in annual salary review processes, updating records accurately under tight deadlines.
  • Maintained detailed employee records, including personal information, salary history, leave balances, and performance reviews.
  • Conducted new hire orientations to educate employees on company policies regarding compensation and benefits.
  • Managed payroll for over 200 employees, ensuring timely salary disbursement each month.
  • Addressed inquiries related to insurance, pension plans, vacation, sick leave, and employee assistance programs.
  • Completed payroll tasks accurately and on time to meet employee expectations.
  • Tracked employee vacation, sick, and personal time effectively.
  • Audited timesheets for accuracy in payroll records.

Education

No Degree - Executive Secretarial

Delta School of Business
Alexandria

High School Diploma -

Hicks High School
Hicks, LA

Skills

  • Technical issue troubleshooting
  • Team development
  • Corporate communications
  • Research and analytical skills
  • Developing presentation materials
  • Effective problem resolution
  • Strategic decision-making
  • Customer engagement
  • Effective internal communications
  • Detail-oriented data management
  • Strong organizational abilities

Timeline

Engagement Specialist

Startek USA
06.2019 - Current

Cashier

Target
11.2015 - 08.2019

Payroll and Human Resources Associate

The Carrington
11.1999 - 08.2016

No Degree - Executive Secretarial

Delta School of Business

High School Diploma -

Hicks High School

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Stephanie Robinson