STEPHANIE ROBINSON
Wilmington,NC
Summary
Experienced nursing leader and Emergency Department Manager with progressive experience leading high-performing teams in a fast-paced acute care environment. Demonstrated expertise in operational leadership, quality improvement, patient safety, regulatory compliance, and workforce development. Proven success in driving key performance metrics, including medication scanning compliance, pain assessment and reassessment compliance, patient experience scores, hand hygiene adherence, and documentation timeliness. Skilled in utilizing data-driven decision-making to improve clinical outcomes, enhance operational efficiency, and support organizational goals.
Passionate about cultivating a culture of accountability, collaboration, and professional growth through staff mentoring, performance management, preceptor development, and leadership coaching. Experienced in leading departmental initiatives, facilitating shared governance through Unit-Based Practice Councils, and implementing evidence-based practices that improve patient care and team engagement. Recognized for building strong interdisciplinary relationships, managing complex departmental operations, and fostering resilient teams capable of delivering exceptional patient-centered care. Committed to advancing nursing leadership through graduate education and contributing to innovative healthcare strategies that improve outcomes for patients, staff, and organizations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Nurse Manager, Emergency Department
Novant Health New Hanover Orthopedic Hospital
09.2024 - Current
- Leads a team of 57 team members to ensure high-quality patient care and safety standards.
- Mentored nursing staff, fostering professional growth and enhancing team performance.
- Enhanced patient satisfaction scores through strategic improvements in service delivery.
- Ensure safe, high-quality patient care and regulatory compliance.
- Lead staffing, scheduling, productivity, quality, patient experience, and employee engagement initiatives.
- Collaborate with physicians and interdisciplinary teams to improve patient outcomes and operational performance.
- Manage departmental budgets, quality metrics, and strategic initiatives.
- Managing high patient throughput and varying acuity.
Clinical Coordinator
Novant Health New Hanover Orthopedic Hospital
01.2019 - 09.2024
- Responsible for shift or specialty team operations, ensuring that policies, practices, procedures, and standards are followed in providing care
- Coordinates daily patient care activities, participates/leads daily patient care conferences. Ensures that patients are admitted, transferred and discharged in a timely and efficient manner. Collaborates with physicians and other healthcare team members in the development of the plan of care and facilitating patient outcomes
- Assists in the development of department staffing schedules, edits WFM on a regular, daily basis
- Assists with payroll in WFM as delegated by department Manager
- Assists with ensuring the department has the supplies needed and completes ordering for needed items on a regular basis
- Accepts a patient care assignment and provides care utilizing critical thinking skills with the nursing process
Staff Nurse
New Hanover Regional Medical Center
11.2011 - 01.2019
- Performed nursing assessments to gather data and identify the patient's needs for this episode of care
- Developed and implemented an individualized plan of nursing care with the patient and family that addressed the patient's and family's identified needs and concerns
- Provided care based on established standards of practice, policies and protocols
- Demonstrated leadership by providing information as a charge nurse, resource nurse, mentor and coach and delegator of nursing care activities
Emergency Department Technician
New Hanover Regional Medical Center
08.2009 - 11.2011
- Competently performed a variety of patient care activities to meet the daily personal needs and comfort of the patient
- Appropriately communicated information in accordance with hospital policies and procedures
- Organized, prioritized, and performed work effectively and efficiently
- Responsible for completing a variety of department specific tasks to assist with optimal department safety and functioning
CNA I - Float Pool
New Hanover Regional Medical Center
10.2008 - 08.2009
- Competently performed a variety of patient care activities to meet the daily personal needs and comfort of the patient. Performed Nurse Aide I skills as approved by the North Carolina Board of Nursing and facility policy
- Appropriately communicated information in accordance with hospital policies and procedures
- Organized, prioritized, and performed work effectively and efficiently
Education
Master of Business Administration (M.B.A.) - Healthcare Administration
University of North Carolina At Pembroke
Pembroke, NC05-2025
Bachelor of Science (B.S.) - Nursing
University of North Carolina at Wilmington
Wilmington, NC05-2011
Bachelor of Arts - Psychology
University of North Carolina at Chapel Hill
Chapel Hill, NC05-2008
Certification
- NC Registered Nurse
- TNCC Instructor
- ENPC Instructor
- ENA Coastal Chapter President
Awards
- Novant Health Remarkable Nurse Award Recipient
- SPARK Achievement Award Recipient
- Nursing Excellence Award Nominee
Timeline
Nurse Manager, Emergency Department
Novant Health New Hanover Orthopedic Hospital
09.2024 - Current
Clinical Coordinator
Novant Health New Hanover Orthopedic Hospital
01.2019 - 09.2024
Staff Nurse
New Hanover Regional Medical Center
11.2011 - 01.2019
Emergency Department Technician
New Hanover Regional Medical Center
08.2009 - 11.2011
CNA I - Float Pool
New Hanover Regional Medical Center
10.2008 - 08.2009
Bachelor of Science (B.S.) - Nursing
University of North Carolina at Wilmington
Bachelor of Arts - Psychology
University of North Carolina at Chapel Hill
Master of Business Administration (M.B.A.) - Healthcare Administration
University of North Carolina At Pembroke