Stephanie Robledo
Vado,New Mexico
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative Team Lead
Dollar General Store
Vado, NM
03.2020 - 07.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Answered customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Handled many customers in fast-paced friendly setting in coordination with solid team of 1 other customer service associate
Receptionist/ Groomer
The Paw Spa
Las Cruces, NM
01.2018 - 12.2019
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled and confirmed appointments.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Handled around 20 clients everyday from check in to processing payments at end of day.
Education
High School Diploma -
Gadsden High School
Anthony, NM 01.2009 - 05.2013
Skills
Complaint resolution
Account management
Retail store support
Sales expertise
Stocking and replenishing
Key holder experience
Stock management
Money handling abilities
Timeline
Customer Service Representative Team Lead
Dollar General Store
03.2020 - 07.2021
Receptionist/ Groomer
The Paw Spa
01.2018 - 12.2019
High School Diploma -
Gadsden High School
01.2009 - 05.2013