Summary
Overview
Work History
Education
Skills
Affiliations
Hobbies
Timeline
Generic
Stephanie Robles

Stephanie Robles

4986 Calle Arquero,Oceanside

Summary

Highly effective, detail oriented Senior Systems Analyst offering outstanding skills in application support, project development, coordination and team oversight. Self-motivated, creative thinker, committed to strategic process development and critical issue resolution, known for excellent customer service, communication, leadership, great work and reliability.

Overview

35
35
years of professional experience

Work History

Senior Analyst - Cardiac Training Center

Sharp Healthcare
San Diego, CA
08.2021 - Current
  • Coordinated and managed migration of Ansos Staff Scheduling Suite to new technology platform, servers and Mobile application.
  • Support for Mobile applications for multiple Software.
  • Successful coordination and completion of RQI Resuscitation Quality Improvement Implementation throughout Sharp Healthcare, including intake and rollout of 80 mobile simulation devices.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Enhanced interfaces to promote better functionality for users and reduction of manual processes.
  • Optimized core processes to improve business performance and operational agility.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Queried databases for information needed for report processing.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Developed and implemented project plans to ensure successful execution.
  • Wrote technical narratives to document processes and design changes.
  • Identified plans and resources required to meet project goals and objectives.
  • Achieved project deadlines by coordinating with contractors to manage performance.

Systems Analyst/Senior Systems Analyst

Sharp Healthcare
02.2003 - 08.2021
  • Technical project team lead for RQI 1Stop Learning Management System and successful AHA RQI2020 program implementation at Sharp Chula Vista and Sharp Grossmont Hospitals leading to measurable increased proficiency of CPR/ACLS and PALS skills of participating employees.
  • Technical project team lead for implementation of Healthstream Learning Center LMS. Responsible for design and development of integrations of multiple employee and non-employee types for purpose of providing computer-based learning as required by Sharp Healthcare.
  • Expanding use of Ansos Staff Scheduling System with new features and structural components such as Webscheduler web-based employee portal and Ansos2Go mobile application including hardware, software, integrations and security protocols.
  • Managed Sharp Healthcare selection and implementation of environment of care software. This included request for information process involving over 10 vendors, software evaluation, scheduling and management of vendor demonstrations, assistance with final selection of Performance Logic and management of technical implementation of software after selection process was completed.
  • Spearhead project meetings with team members to discuss newly identified, ongoing, planned and recently completed projects. Producing status reports for customers and senior management to communicate progress, risks and successes.
  • Assist with post-implementation troubleshooting of new applications and application/hardware/network upgrades.
  • Complete accurate and efficient data entry and database updates to support Human Resources operations in maintenance of our affiliated employees and regulatory compliance data.
  • Coordinate, schedule and execute in-depth data entry projects for credentialing such as complete revision of Safety Department's tracking of Fit Testing requirements and reporting in 2019-2020.
  • Analyze and deliver fast, friendly and knowledgeable service for routine and critical complaints and service trends to identify and correct systematic issues utilizing Remedy, Ivanti and XMatters Applications.
  • Flexible scheduling to resolve after-hours and weekend emergencies quickly and accurately.
  • Provide excellent service and attention to customers when face-to-face or through phone conversations.
  • Migration of Multiple Systems to new colocation site
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Resolved or escalated problem tickets to resolve user issues.
  • Provided client support on system operation and troubleshooting.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Established specifications and coordinated production with software programmers.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Improved systems with addition of new features and infrastructure.
  • Gathered requirements and performed gap analysis through design workshops with users.
  • Developed diagrams to describe and lay out logical operational steps.
  • Enhanced interfaces to promote better functionality for users.

Data Resource Specialist

Sharp Healthcare
05.1999 - 02.2003
  • Develop training courses for use of Ansos Staff Scheduling Systems at Sharp Healthcare, including multiple training guides, SharpNet resources and in and user documents in addition to actively participating in hands on education.
  • Coordinate, schedule and execute in-depth data entry projects ensuring accurate and efficient data entry and database updates to support Staffing Resource Network operations.
  • Draft reports to deliver contracted labor and staffing information to upper management and stakeholders.
  • Provide effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Maintain and upgrade Ansos Staff Scheduling System, including data integrity, end user troubleshooting, hardware/software upgrade coordination, report generation, security maintenance and application stability.
  • Maintain and process timecards for traveling staff including verification of billing invoices and payment approval.
  • Maintain Interface with Acuity Systems
  • Maintain and end user support of One-staff Ansos Scheduling application upgrades.
  • Coordinate and create training content for end users.
  • Technical writing for training manuals

Staffing Coordinator

Sharp Healthcare
05.1993 - 03.1999
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Managed administrative tasks such as copying, filing and faxing documents.
  • Collaborated with manager to determine department's short and long-term needs.
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Verified Employee payroll, vacation and sick time hours to support accounting processes.
  • Acuity System data management
  • Contingent Worker Payroll and billing
  • Phone Communication
  • Data Entry

Cardiac Monitor Technician

Grossmont Hospital
12.1990 - 01.1993
  • Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
  • Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips.
  • Reviewed patient medical history, previous cardiac tests completed and prior surgeries performed.
  • Maintained accurate and detailed records of patient information and treatments.
  • Collaborated with healthcare team to maintain quality patient care.
  • Identified and documented data trends of pacers and AICDs, analyzing results and reporting issues.
  • Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to nursing staff.

Health Unit Coordinator

Grossmont Hospital
12.1988 - 03.1990
  • Answered telephone calls to offer department information, answer questions, and direct calls to staff.
  • Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
  • Provided concierge service to assist patients and families and direct them to available resources.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Assisted with processing patient admissions, transfers and discharges.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Ordered all pharmacy supplies and kept check on inventory levels.

Education

Some College (No Degree) - History

Snow College
Lehi, Utah

Some College (No Degree) - General Studies

Grossmont College
El Cajon, CA

Some College (No Degree) - Liberal Arts And General Studies

Cuyamaca College
El Cajon, CA

Skills

    • Project Management
    • Customer service
    • Software evaluation and procurement
    • MS Office 365, Project, Sharepoint and Teams
    • ANSOS Staff Scheduling Suite, Workday, Symplr Time & Attendance and Shift Select and RQI 2025/RQI 1Stop Learning Management System
    • Mobile device platform support (ie, IOS or Android)
    • Technical Understanding of Project Lifecycle
      • Knowledge of Business Operations
      • Data Analysis
      • Client Relationship Management
      • Report Preparation
      • Stakeholder Communication
      • Issue Identification

Affiliations

  • Sharp Healthcare Core and Pillar Award winner System Services- API Time & Attendance Implementation
  • Sharp Healthcare Core Award winner - SCVMC RQI2020 Implementation both in 2019 and 2020
  • Sharp Healthcare Employee of the Month System Services
  • Choir Lead with Sharp Healthcare All Staff Assembly for 10 years; directed the choir for the Baldridge site visit welcome.
  • Founding member of the Sharp Healthcare Employer of Choice committee for Spectrum, with particular focus on the Helping Hands initiative
  • Served on the Sharp Healthcare Employer of Choice committee for Sharp IT

Hobbies

  • Published Singer Songwriter
  • Professional Singer
  • Hiking
  • Kayaking
  • Piano

Timeline

Senior Analyst - Cardiac Training Center

Sharp Healthcare
08.2021 - Current

Systems Analyst/Senior Systems Analyst

Sharp Healthcare
02.2003 - 08.2021

Data Resource Specialist

Sharp Healthcare
05.1999 - 02.2003

Staffing Coordinator

Sharp Healthcare
05.1993 - 03.1999

Cardiac Monitor Technician

Grossmont Hospital
12.1990 - 01.1993

Health Unit Coordinator

Grossmont Hospital
12.1988 - 03.1990

Some College (No Degree) - History

Snow College

Some College (No Degree) - General Studies

Grossmont College

Some College (No Degree) - Liberal Arts And General Studies

Cuyamaca College

Similar Profiles

CREATE PROFILE
Stephanie Robles