Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Rocha

Albuquerque,NM

Summary

Compassionate Certified Nursing Assistant with a proven track record at Manzano Del Sol, excelling in patient care and electronic health records management. A reliable team player skilled in problem-solving, I consistently enhanced patient comfort and safety while ensuring accurate documentation and effective communication with nursing staff.

Overview

2
2
Languages
8
8
years of professional experience

Work History

Certified Nursing Assistant

Manzano Del Sol
Albuquerque, NM
12.2025 - Current
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Delivered compassionate care while maintaining patient dignity and respect.
  • Maintained clean and safe patient environments in accordance with health standards.
  • Documented patient information accurately in electronic health records systems.

Call Center Representative

NORC at the University of Chicago
Albuquerque, NM
05.2018 - 08.2020
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Assisted in training new representatives on call handling procedures and tools.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Education

High School Diploma -

West Mesa High School
Albuquerque, NM

Skills

  • Patient care
  • Electronic health records
  • Call handling procedures
  • Reliable team player
  • Compassionate
  • Problem-solving
  • Time management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Certified Nursing Assistant

Manzano Del Sol
12.2025 - Current

Call Center Representative

NORC at the University of Chicago
05.2018 - 08.2020

High School Diploma -

West Mesa High School