Stephanie Roddey
Huntersville,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Reliable employee with personal commitment to operational safety and customer satisfaction. Proficient operator of heavy machinery for accomplishing routine moving tasks. Experienced problem solver finding best solutions to loading and unloading materials.
Overview
9
9
years of professional experience
Work History
Warehouse Material Handler
Frito-Lay
04.2023 - Current
- Observed safety procedures and practices to prevent injury.
- Located materials and supplies by pulling and verifying items on production orders.
- Operated material handling equipment to receive and ship freight.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Sorted materials for scanning to meet production goals.
- Verified inventory computations by comparing to physical counts and investigating discrepancies to adjust errors.
- Filled orders by packaging items and labeling for delivery.
- Recorded information, product shortages and discrepancies to maintain database accuracy.
- Collected and packed materials for shipping, inspecting packaging slips for accuracy before departure.
- Adhered to safety guidelines and regulations to reduce risk of damage or injury.
Housekeeping
Marriott International, Inc.
01.2020 - 03.2023
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Supervised supplies in inventory and submitted reorder requests.
Customer Service Representative
American Red Cross
11.2017 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
Security Officer
Allied Universal Security
12.2016 - 04.2018
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Customer Service Clerk
Harris Teeter
03.2015 - 12.2016
- Scanned merchandise and bagged using appropriate strategies for different items.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Harding University High School
Charlotte, NCSkills
- Building maintenance
- Complaint resolution
- Inbound and Outbound Calling
- Customer assistance
- Cash Register Operation
- Heavy Lifting
- Shipping and receiving
- Shipment Preparation
Timeline
Warehouse Material Handler
Frito-Lay
04.2023 - Current
Housekeeping
Marriott International, Inc.
01.2020 - 03.2023
Customer Service Representative
American Red Cross
11.2017 - 01.2020
Security Officer
Allied Universal Security
12.2016 - 04.2018
Customer Service Clerk
Harris Teeter
03.2015 - 12.2016
Harding University High School