Stephanie Rodgers

Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Collaborated with subject matter experts to create accurate training content.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

• Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
• Actively encouraged children to develop their communication, problem-solving and social skills.
• Maintained tidy environment to comply with cleanliness and sanitation standards.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.