Stephanie Rodriguez
Adams,WI
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with years of experience. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
2
2
years of professional experience
Work History
Customer Service Coordinator
07.2022 - Current
- Provide support and real-time troubleshooting for customers through product areas
- Own end to end support experience for assigned product(s)
- Maintain client accounts within the CRM
- Responsible for monitoring and delegating requests to specific team/ person from internal slack requests
- Responsible for providing feedback on concerns and patterns for concerns
- Key partner in customer journey providing answers, clarity and communication on how customers will receive additional support if needed
- Responsible for transitioning information from helpdesk to other CS personnel
- Provide customer support to communities with daily live events
- Prioritize emails, chat and phones for assisting customers.
Consultation Agent
Geek Squad
06.2021 - 02.2022
- Help drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs
- Provided positive, timely engagements with customers during the check-in and check-out process
- Understood customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps
- Monitored queues and provided accurate status updates to customers
- Clearly communicated and partnered with team members
- Promoted in three months Completed training and all E-learnings within a month
- On month 3 I was able to start training others
- Part of Leadership team- Train, Guide and Educate new hires Part of the Leadership team within 3 months
- Apple Certified Technician Finished GSX learnings for all Apple products within 3 weeks
Store/ Restaurant Manager
La Lore Mini Market
06.2018 - 09.2018
- Management Trained, hired and built customer relationships
- Marketing Implemented ways to put store out in the public and get customers to engage with the business
- Payroll Managed hours and wages to efficiently pay workers
Environmental Service Worker
Mary Greeley Medical Center
02.2018 - 06.2018
- Sanitize and disinfect Disinfected occupied or past occupied rooms to ensure cleanliness
- Ensure the office, waiting rooms, etc were clean and tidy
- Ensured safety and disinfected areas for patients
- Finished tasks in a timely manner Tracked through an iPod and given a certain amount of time to complete tasks
Education
Diploma - undefined
Marshalltown High School
Degree - undefined
Iowa State University
Skills
- Communication Teamwork Sales
- Initiative and enterprise Planning and organizing Self-management
- Fast Learner Technology MS Excel
- Time management Customer Success Tech- Savvy
- SaaS Slack BambooHR
- Computer Literacy Help Desk Applications
- Apple Analysis Hardware
- Troubleshooting Innovative Active Listening
- Attention to Detail Mac/ Windows Os Software
- Empathetic Leadership Onboarding
- Strong work ethic Operating Systems Multitasking
- Highly dedicated Research Meeting Deadlines
- GSX- Apple software
- E-learnings
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Coordinator
07.2022 - Current
Consultation Agent
Geek Squad
06.2021 - 02.2022
Store/ Restaurant Manager
La Lore Mini Market
06.2018 - 09.2018
Environmental Service Worker
Mary Greeley Medical Center
02.2018 - 06.2018
Diploma - undefined
Marshalltown High School
Degree - undefined
Iowa State University
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