Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Stephanie Rodriguez
Walnut Creek,CA
Summary
Overview
5
years of professional experience
Work History
Ecco Outsourcing Group
Supervisor of Operations
2018.02 - 2022.06 (4 years & 4 months)
Job overview
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Edison Electronics
Secretary
2017.07 - 2018.01 (6 months)
Job overview
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to approximately 45 emails and other correspondence per day to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
O&M University Santiago
BBA
11.2021
University Overview
Skills
- Facilities Inspection
- Maintenance Oversight
- Staff Evaluation
- Budget Planning
- Recruitment and Hiring
- Team Development
- Microsoft Office Suite
- Customer Service
- Database Management
- Auditing Techniques
Timeline
Supervisor of Operations
Ecco Outsourcing Group
2018.02 - 2022.06 (4 years & 4 months)
Secretary
Edison Electronics
2017.07 - 2018.01 (6 months)
O&M University
BBA
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