Stephanie Rodriguez
Waterbury,CT
Summary
Dedicated Manager skilled at overseeing successful Developmental Disabilities Programs Operation at Day to Day facility. Manages staff with firm and fair hand to keep all team members focused on safely supporting residents' needs. Successful at handling administrative, building maintenance and emergency response requirements with calm, level-headed approach. Motivated professional considered talented leader and driven problem solver. Brings over 15years of experience in working with Individual's With Disabilities. Offers outstanding attention to detail and coordination.
Overview
18
18
years of professional experience
Work History
Residential Manager
SCO.Org.
New York, NY
11.2023 - 02.2024
- Developed, implemented and monitored person supported resident care, performance improvement programs, policies, and procedures.
- Organized events such as team meetings or social activities to foster strong relationships among person supported.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Participated in hiring process by interviewing potential candidates for vacant positions in the organization.
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
Youth Program Supervisor
Connecticut Junior Republic
Litchfield, CT
06.2022 - 11.2023
- Assisted parents with understanding the goals and objectives of their child's participation in the program.
- Implemented policies and procedures designed to ensure quality control within the program.
- Maintained comprehensive knowledge of available community resources relevant to supporting at-risk youths.
- Maintained accurate records on all participants enrolled in the program including attendance, behavior.
Program Coordinator
Inclusive Links INC
Yonkers, NY
10.2016 - 11.2021
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Participated in the development of new programs or modifications to existing programs.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Maintained up-to-date records related to program activities.
- Facilitated communication between team members by organizing regular meetings and conference calls.
Billing Specialist/Payroll Specialist
Inclusive Links INC
Yonkers, NY
10.2016 - 11.2021
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Investigated and resolved issues to maintain billing accuracy.
- Maintained accurate records of collections, adjustments and denials in the system.
- Compiled statistics, statements and reports on pay and benefits to submit to department heads.
- Processed RUN ADP issued paychecks and earnings statements.
Medicaid Service Coordinator
Inclusive Links INC
Yonkers, NY
10.2016 - 11.2021
- Collaborated with members of interdisciplinary teams on behalf of clients in order to develop comprehensive service plans.
- Maintained accurate records of client progress through regular updates in electronic database systems.
- Provided hands-on and proactive leadership to community services staff.
Day Habilitation Supervisor
Federation Guidance Employment
The Bronx, NY
06.2006 - 09.2016
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Maintained positive working relationship with fellow staff and management.
Education
Associate of Arts -
Bronx Community College of The City University of New York
The Bronx, NY06-2011
GED Diploma
08-2006
Some College (No Degree) -
Boricua College
New York, NYSkills
- Verbal and written Communication Problem Sensitivity Relationship Building Work Planning and Prioritizations
- Conflict Resolution Decision making Person Contact
- Strategic Planning
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Residential Manager
SCO.Org.
11.2023 - 02.2024
Youth Program Supervisor
Connecticut Junior Republic
06.2022 - 11.2023
Program Coordinator
Inclusive Links INC
10.2016 - 11.2021
Billing Specialist/Payroll Specialist
Inclusive Links INC
10.2016 - 11.2021
Medicaid Service Coordinator
Inclusive Links INC
10.2016 - 11.2021
Day Habilitation Supervisor
Federation Guidance Employment
06.2006 - 09.2016
Associate of Arts -
Bronx Community College of The City University of New York
GED Diploma
Some College (No Degree) -
Boricua College
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