Stephanie Rodriguez
San Antonio,TX
Summary
Seeking a position on a team or as an individual Medical Biller and Coder in a respected organization where I can utilize my extensive training and organizational abilities in order to maximize profitability and promote growth from within. I want to dedicate my passion and drive to your company so that I can help to facilitate a proactive approach to billing, and maximize all billing components in order to increase profit margins and capital. Detail-oriented and knowledgeable Medical Office Specialist skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 16 years of relevant work experience to your team.
Overview
11
11
years of professional experience
Work History
Medical Office Specialist
HCA Physician Services Group
04.2023 - Current
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
- Collaborated with other administrative staff members on projects designed to enhance the overall function of the medical office environment.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used E-Clinicals to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages for IMED-physician group medical facility, scheduling appointments, and handling patient inquiries.
Verification and New Medical Coordinator
Dr. Rogers Medical Group
01.2019 - 02.2023
- Schedule new patients, Verify Insurances, Verify diagnostic test, Obtain authorizations for diagnostic testing incoming/outgoing, Communicate effectively to both the patient and the staff for estimated amounts due/ which directly lead to increased profits and a more proactive approach, Messages through EMR system, E-Clinicals, Scan, Partner with local physicians and practices to promote current Location and maximize on patient population, Incoming/outgoing referral authorizations
- Reduced appointment wait times for patients by effectively managing schedules and optimizing appointment bookings.
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Ensured accurate record-keeping by diligently maintaining electronic health records and updating patient information as needed.
- Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
- Streamlined patient intake processes by implementing digital solutions for form completion before appointments, reducing waiting room time significantly.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Collaborated closely with insurance companies to resolve any discrepancies or coverage issues on behalf of patients quickly, reducing financial stress for individuals and families.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Verification and Authorization Specialist
Baptist M & S Imaging
05.2016 - 01.2019
- Obtain authorizations for MRI and CT scan's, Verify Insurances, Communicate effectively to both the patient and the staff for estimated amounts due/ which directly lead to increased profits and a more proactive approach, Answer phones and assist Doctors and staff with questions regarding reports, Schedule, Reschedule and Cancel appointments, Partner with local physicians and practices to promote current Location and maximize on patient population
Referral Coordinator/Check out Specialist/Medical Records/Billing
Ching Healthcare Institute- San Antonio, Texas
10.2012 - 05.2016
- Refer patients to Specialists along with current DX codes and recent imaging and or labs, Customer service, answer phone calls, make appointments and cancel appointments, Payment collection on current and previous statements, Post insurance and patient payments in a timely manner and worked up any denials accordingly, Distribute fax's through EMR system/attach documents to electronic charts
- Streamlined referral process by implementing efficient tracking and communication systems.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
Education
Medical Billing and Coding -
Southern Careers Institute
San Antonio, Texas01.2011
Diploma -
Mc Collum High School
San Antonio, Texas01.2003
Skills
- ADMINISTRATIVE: ICD 10 Trained, work up denials for claims, Patient Billing/Payment Posting/Patient Payments/Insurance Payments, Insurance Verification/Authorization Requests, Fluent in most EMR systems for Primary Care and some specialties, Filing, and Organization, Typing 100 WPM, Data Entry
- CUSTOMER SERVICE: Face to Face, Phone Etiquette, Memo and Letter Writing
- SOFTWARE: Microsoft Power Point, Excel, Access, Outlook, Medisoft, EMR
- Patient confidentiality
- Medical Documentation
- Insurance Verification
- HIPAA Compliance
- Patient Scheduling
- Appointment Setting
- Medical Office Software
- EMR Software
- Computer Skills
- Phone and Email Etiquette
Languages
English
Full Professional
Timeline
Medical Office Specialist
HCA Physician Services Group
04.2023 - Current
Verification and New Medical Coordinator
Dr. Rogers Medical Group
01.2019 - 02.2023
Verification and Authorization Specialist
Baptist M & S Imaging
05.2016 - 01.2019
Referral Coordinator/Check out Specialist/Medical Records/Billing
Ching Healthcare Institute- San Antonio, Texas
10.2012 - 05.2016
Medical Billing and Coding -
Southern Careers Institute
Diploma -
Mc Collum High School
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