Guest Advocate
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Collaborated with team members to provide seamless assistance across all areas of the store.
- Promoted special events or promotions within the store to increase revenue generation opportunities for the business.
- Contributed to sales growth by promoting store loyalty programs and suggesting add-on items during transactions.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Processed guest check-ins and check-outs following procedures for fast turnover.