Stephanie Rodriguez
Cameron,NC
Summary
Experienced bilingual City Carrier Assistant with over three years of experience in the delivery industry. Proven track record in managing high-volume routes with accuracy and a commitment to safe driving practices. Recognized for efficiency and meticulous attention to detail, consistently exceeding expectations for timely and accurate deliveries. Additionally, Proficient store manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and
highly successful store operations. Organized and effective at encouraging staff cooperation and productivity
to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and
management success.
Overview
6
6
years of professional experience
Work History
City Carrier Assistant
United States Postal Service, USPS
05.2021 - 06.2024
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Planned and cased mail in sequence of delivery for designated route.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
Store Manager
Perfumes 4 U
06.2019 - 02.2021
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Drafted invoices for completed work.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained new employees on proper protocols and customer service standards.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Created work schedules according to sales volume and number of employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Shift Supervisor
Rite Aid
02.2019 - 06.2020
- Helped store management meet standards of service and quality in daily operations.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Responded to and resolved customer questions and concerns.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Oversaw loading and unloading of packages in warehouse.
Customer Service Associate
JC Penney Co Inc.
11.2018 - 02.2019
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Managed customer relations and customer service through daily communication and interaction.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
- Maintained clean sales floor and straightened and faced merchandise.
- Recommended items to customers based on specific needs and explained features and benefits.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Marcelino Rodriguez
4 2007
Skills
- Relationship building and management
- Team leadership and coaching
- Maximizing Profitability
- Order management
- Product and Service Sales
- Strategic thinker
- Bank deposit procedures
- Database Management
- Hourly shift management
- Store displays
- Customer Relations
- Truck loading
- Relationships and rapport
- Geographical awareness
Timeline
City Carrier Assistant
United States Postal Service, USPS
05.2021 - 06.2024
Store Manager
Perfumes 4 U
06.2019 - 02.2021
Shift Supervisor
Rite Aid
02.2019 - 06.2020
Customer Service Associate
JC Penney Co Inc.
11.2018 - 02.2019
High School Diploma -
Marcelino Rodriguez