Stephanie Rodriguez
McKinney,TX
Summary
Proven leader and skilled storyteller, adept at fostering teamwork and enhancing customer experiences. Excelled in problem-solving and critical thinking, significantly improving customer satisfaction and operational efficiency. Passionate about creating engaging narratives and maintaining high service standards, with a knack for multitasking and thriving under pressure.
Overview
31
31
years of professional experience
Work History
Tropical Smoothie Cafe
Professional Smoothie Maker
02.2018 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Assistant Manager
Beall's
09.2003 - 05.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Expatriate/Novelist
Life
09.1995 - 08.2003
- Enhanced storytelling through the development of dynamic dialogue, resulting in a more immersive experience for readers.
- Engaged readers with thought-provoking themes that resonated on both personal and societal levels, contributing to meaningful discussions among fans.
- Collaborated with editors to refine manuscripts for better reader engagement and enjoyment.
- Crafted compelling narratives by developing engaging storylines and complex characters.
- Achieved critical acclaim through the diligent research and incorporation of accurate historical context into novels.
- Conducted readings, signing and launch events to promote books and build audience loyalty.
Hostess/Assistant Manager
Boojum Tree Restaurant/Doubletree Inn
09.1991 - 08.1994
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Grocery Clerk
Budget Chopper
06.1990 - 08.1991
- Communicated with customers and staff politely and professionally to uphold store standards.
- Handled customer complaints with empathy and efficiency, restoring customer confidence.
- Trained new employees in store procedures and customer service standards, maintaining high service levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
Education
High School Diploma -
Coconino High School
Flagstaff, AZSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Calm under pressure
Languages
German
Limited Working
Timeline
Tropical Smoothie Cafe
Professional Smoothie Maker
02.2018 - 10.2021
Assistant Manager
Beall's
09.2003 - 05.2004
Expatriate/Novelist
Life
09.1995 - 08.2003
Hostess/Assistant Manager
Boojum Tree Restaurant/Doubletree Inn
09.1991 - 08.1994
Grocery Clerk
Budget Chopper
06.1990 - 08.1991
High School Diploma -
Coconino High School
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