Jeremy Rodriguez
Oviedo,FL
Summary
To obtain a position with a company where my skills in merchandising, sales, customer service, and general labor can enhance the future of the organization. Committed to delivering exceptional service, optimizing operations, and driving business growth through strong work ethic, adaptability, and a customer-focused approach. Eager to join a team where I can apply my skills while continuously learning and advancing within the company.
Overview
17
17
years of professional experience
Work History
Package handler
FedEx
Sanford, FL
03.2023 - 12.2024
- Loading and unloading packages onto and off of vehicles
- Using computers to track packages
- Monitoring packages while they are being transported
- Making sure that packages are properly labeled
- Checking that packages arrive safely at their destination
- Providing customer service
- Handling packages when they are damaged or lost
- Working with hazardous materials
- Operating heavy machinery
- Picking up and delivering packages
- Perform other duties as assigned
Sales Representative
Property Relief Professionals
Orlando, FL
05.2019 - 02.2020
- Responsible for sales of timeshare getaways
- Understand customer needs and requirements
- Sell products or services by establishing contact with potential clients and building positive relationships
- Deliver product demonstrations to customers
- Negotiate and close sales deals, meeting sales targets
- Maintain customer relationships by providing support, gathering feedback, and conveying customer requirements to the product development teams
- Prepare and submit sales reports to management
- Stay up-to-date with product knowledge, business flow, sales process and market trends
- Respond to customer inquiries and resolve their concerns
- Coordinate with team members to achieve sales targets and enhance customer satisfaction
Warehouse Associate
Follet Books
Orlando, FL
05.2019 - 02.2020
- Responsible for the logistics of organizing and shipping material to Book fairs across the Southeast
- Collecting merchandise from the distribution center and safely transporting materials to the shipping bay
- Receiving and documenting merchandise for delivery or return
- Keeping an inventory of all merchandise entering or exiting the warehouse
Merchandising Execution Associate
Home Depot
Oviedo, FL
10.2014 - 08.2016
- Part of the exclusive Merchandising Execution Team required utilization of creative and analytical skills to develop retail environments within The Home Depot which enhanced customer experiences, increased sales and maximized inventory turns
- Maintained up to date paperwork that coordinated with the MET service standards, read and interpreted plan-o-grams to ensure set compliance, organized product and performed focused pack-down on low stock and out-of- stock products, built displays and maintained display material
- Replaced damaged or missing price labels, maintained aisle cleanliness and shop-ability so merchandise was accessible to customers
- Partnered with store leadership to markdown all damaged or un-sellable merchandise
- Executed approved projects requested by store, district, and regional leadership, described features and benefits of product to store associates on new items
- Explained steps needed to complete projects, and products needed, when assisting a customer
- Utilized store systems to access merchandising reports, read, interpreted, and executed action based on findings
Moving Specialist & Warehouse Associate
Fulford Moving Company
Orlando, FL
01.2012 - 06.2013
- Responsible for the logistics of organizing and shipping material
- Collecting merchandise from the distribution center and safely transporting materials to the shipping bay
- Receiving and documenting merchandise for delivery or return
- Keeping an inventory of all merchandise entering or exiting the warehouse
- Drove moving truck to locations, moved furniture for clients from one location to another, made sales pitches to customers for future moves
- Provided customer service to clients over the phone and face to face
- Handled any customer complaints and met clients with solutions to problems
- Scheduled appointments and moving times for client
Customer Service Representative
Answer Solutions
Winter Springs, FL
04.2008 - 08.2008
- Performed outbound sales calls
- Fielded over 100+ calls per day in call center environment
- Handling incoming calls and responding to customer inquiries
- Managing and resolving customer complaints
- Providing customers with product and service information
- Identifying and escalating priority issues to appropriate departments
- Following up on customer interactions when necessary
- Documenting all call information according to standard operating procedures
- Maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
- Assisting with orders, billing, or technical issues
- Staying updated on product knowledge to provide accurate information to customers
- Working with the management team to stay updated on product knowledge and be informed of any changes in company policies
Education
Associates of Arts Degree -
Seminole State College
Oviedo, FL01.2017
High School Diploma -
Lake Howell High School
Oviedo, FL01.2008
Skills
- Knowledgeable in Microsoft Office Suite
- Customer Support/Service
- Self–motivated/Goal Oriented
- Quick learner
- Ability to work under pressure/stress
- Problem-solving abilities
- Analytical and critical thinking
- Efficient at multi-tasking
- Detail-oriented
- Highly organized
- Adaptable to change
- Assertiveness
References
Available upon request
Timeline
Package handler
FedEx
03.2023 - 12.2024
Sales Representative
Property Relief Professionals
05.2019 - 02.2020
Warehouse Associate
Follet Books
05.2019 - 02.2020
Merchandising Execution Associate
Home Depot
10.2014 - 08.2016
Moving Specialist & Warehouse Associate
Fulford Moving Company
01.2012 - 06.2013
Customer Service Representative
Answer Solutions
04.2008 - 08.2008
Associates of Arts Degree -
Seminole State College
High School Diploma -
Lake Howell High School
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