STEPHANIE RODRIGUEZ
Miami
Summary
Dedicated and detail-oriented professional with experience in behavior analysis, customer service, and administrative support. Skilled in providing client-centered care as a Registered Behavior Technician (RBT), ensuring positive customer experiences, and managing front-desk operations efficiently. Strong interpersonal and problem-solving abilities, with a passion for personal and professional growth. Seeking an opportunity in a high-performance environment where leadership, sales, and service excellence are valued.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Kids Therapy Connection
06.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
REGISTERED BEHAVIOR TECHNICIAN
Blossom Behavior Therapy
01.2021 - Current
- Recorded behavior data through direction observation techniques such as the A-B-C count, frequency, duration, latency, interresponse time, event, and interval based recording
- Established and maintained a therapeutic relationship by pairing self as a reinforcing entity and built the value for the student of social interaction
- Supported students or an assignment student with Daily Living Functional Skills and IEP goals related to areas of need
- Followed the treatment plan goals and interventions utilizing sound judgement and sought out the appropriate consultation needed
- Assisted the classroom and school team in providing instruction and intervention to students in an assigned classroom or program
- Ran one-to-one therapy sessions for children aged 4 to 11
- Provided a learning environment that allowed for individual differences and respect for the dignity and worth of each student
- Collaborated with team members to present relevant data and brainstorm new ideas
- Assisted with data collection and determined when a student has reached a benchmark to ensure continued and ongoing student progress
- Prompted safe and socially acceptable replacement behaviors in order to build a repertoire of communication, social interaction, and problem-solving skills
Barista
Starbucks
09.2021 - 11.2021
- Uphold all recipe and presentation standards for specialty coffee drinks
- Replenished food at serving stations to ensure orders were properly fulfilled
- Achieved 97% guest satisfaction based on receipt surveys
- Greeted guests in a friendly manner as they entered the store and informed them about daily coffee and food specials
- Communicated with management to ensure the team responded as necessary to maintain a positive environment during each shift
- Trained apprentice baristas on how to create latte art plus speciality coffee beverages with flair and expedience
- Performed all support tasks such as cleaning cases and equipment, and restocking display cases
- Followed Starbucks' operational policies and procedures, including those related to cash handling and safety/security
- Greeted customers and took orders while processes cash and credit card transactions
- Provided quality beverages, whole bean, and food products on a consistent basis by adhering to all recipe and presentation standards
Receptionist
Hayt Hayt & Landau
01.2021 - 05.2021
- Assisted in ordering, receiving, stocking, and distributing office supplies
- Greeted and welcomed guests both in person and over the phone, directing inquiries to the appropriate department
- Efficiently prepared pleadings and notices, making timely appearances in court to save cases
- Worked efficiently with several teams of law experts to successfully solve complex matters
Floor Manager
McDonald's
02.2020 - 10.2020
- Led the floor team to ensure the store operated efficiently, safely, and legally, offering excellent customer service
- Interviewed, hired, and trained new employees for floor work
- Managed an inventory of 100+ different products, ensuring each floor was sufficiently stocked at all times
- Maintained knowledge of current sales and promotions, payment and exchange policies, and security practices
- Provided coaching, feedback, and recognition for performance improvements as well as corrective action when necessary
- Convened team meetings to provide staff members with new information or build upon existing content
- Trained new employees on company products and services, boosting customer satisfaction ratings by 7%
- Assisted staff in promoting a positive customer experience for all customers
- Managed the stock rotation and acquisition activities, managing inventory
- Coordinated window display activities with sales and marketing departments, creating aesthetically pleasing window displays
- Managed a team of 7-8 employees to ensure smooth store operations and adherence to company policies and procedures
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FLHigh School Diploma -
Felix Varela Senior High School
Miami, FL05.2020
Skills
- Treatment Plans
- Community Activities
- Patient Care
- Intellectual Disabilities
- Applied Behavior Analysis
- Treatment & Education
- Picture Exchange Communication System
- Data Recording
- Discrete Trial Training
- Crisis Intervention
- Special Needs
- Positive Reinforcement
- Ms Office Suite
Accomplishments
- Collaborated with team of 22 in the development of a behavior Center.
- Resolved product issue through consumer testing.
- Achieved new strategies by introducing new forms of implementation for different clients on different tasks.
- Documented and resolved behavior problems with clients, which led to successful results.
- Supervised team of 11 staff members.
Certification
RBT Certificate
Languages
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
Kids Therapy Connection
06.2024 - Current
Barista
Starbucks
09.2021 - 11.2021
REGISTERED BEHAVIOR TECHNICIAN
Blossom Behavior Therapy
01.2021 - Current
Receptionist
Hayt Hayt & Landau
01.2021 - 05.2021
Floor Manager
McDonald's
02.2020 - 10.2020
High School Diploma -
Felix Varela Senior High School
RBT Certificate
Associate of Arts - Psychology
Miami Dade College
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