Stephanie Rodriguez
Carteret
Summary
Dynamic and results-driven professional with extensive experience at Primary Care Physicians, excelling in customer service and office organization. Proven ability to enhance client satisfaction through effective scheduling and attention to detail. Bilingual in Spanish and English, adept at fostering positive relationships and managing team dynamics to achieve operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Primary Care Physicians/ Medical
East Orange
11.2024 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports
- Scheduled and confirmed appointments for clients and staff.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Call Agent
Primary Care Physicians
East Orange
04.2024 - 11.2025
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Analyzed call logs to identify trends in service requests or problems.
- Assisted administrative team with accepting orders, scheduling appointments or meeting rooms or sending and receiving faxes.
- Recorded messages, suggesting rewording for clarity or conciseness.
- Conducted follow-up calls to ensure customer satisfaction.
- Provided customer service support for incoming calls and emails.
Ambassador
Amazon
Carteret
01.2021 - 02.2024
- Developed public relations strategies to influence public opinion or promote ideas, products or services.
- Represented the Ambassador in a professional manner at all times.
- Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
- Operated equipment and machinery according to safety guidelines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Barista Trainer Cashier
Starbucks
Woodbridge
08.2019 - 08.2020
- Monitored, evaluated and recorded training activities or program effectiveness.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Explained goals and expectations required of trainees.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
Education
Associate of Science - Nursing
William Paterson University of New Jersey
Wayne, NJ09-2023
High School Diploma -
Carteret High School
Carteret, NJ06-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Scheduling
- Office organization
- Team management
- Product knowledge
- Fluent in Spanish and English
Languages
Spanish
Native/ Bilingual
English
Professional
Accomplishments
- Honor Roll
Certification
- Head off Front Desk HIPAA Nightmares
Timeline
Front Desk Receptionist
Primary Care Physicians/ Medical
11.2024 - Current
Call Agent
Primary Care Physicians
04.2024 - 11.2025
Ambassador
Amazon
01.2021 - 02.2024
Barista Trainer Cashier
Starbucks
08.2019 - 08.2020
Associate of Science - Nursing
William Paterson University of New Jersey
High School Diploma -
Carteret High School
Similar Profiles
Amanda DillonAmanda Dillon
Certified Medical Assistant III at IU Health Physicians Primary Care SouthCertified Medical Assistant III at IU Health Physicians Primary Care South
C. Elizabeth HeltonC. Elizabeth Helton
Front Office Assistant at Piedmont Physicians, Primary CareFront Office Assistant at Piedmont Physicians, Primary Care
Lisa ConleyLisa Conley
Administrative Assistant at Maryland Primary Care PhysiciansAdministrative Assistant at Maryland Primary Care Physicians