Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Rodriguez

Daytona Beach,FL

Summary

Dynamic customer service professional with extensive experience at Wawa, recognized for enhancing customer satisfaction through effective conflict resolution and cash handling. Proven ability to train staff and optimize team performance, ensuring operational efficiency while maintaining high standards of cleanliness and organization. Committed to delivering exceptional service and fostering positive customer relationships.

Overview

19
19
years of professional experience

Work History

Cashier

7 Eleven Gas Station
06.2024 - 01.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Cashier

Circkle K
09.2018 - 12.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Enhanced shopping experience, provided product information and location assistance.

Customer Service Associate

Wawa
07.2015 - 09.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Worked in Deli and Barista stations to execute all orders made through our POS system
  • Stock food and beverage areas with products and supplies.
  • Maintained cleanliness and food code regulations
  • Followed proper food handeling protocols

Telephony Agent

DME Automotive
02.2013 - 07.2015
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.

Swing Manager

McDonalds
12.2011 - 02.2013
  • Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
  • Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
  • Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
  • Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
  • Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Increased customer satisfaction by maintaining a clean and organized restaurant environment.
  • Collaborated with fellow managers to develop creative solutions for operational challenges, improving overall restaurant efficiency.
  • Motivated staff to perform at peak efficiency and quality.
  • Maximized quality assurance by completing frequent line checks.

Team Member

Busch Gardens Tampa Bay
05.2006 - 01.2010
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma -

Paul R. Wharton High School
Tampa, FL
06.2010

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Payment processing
  • Conflict resolution
  • Product knowledge
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Staff training
  • Attention to detail
  • Inventory management
  • Product recommendations
  • Loyalty program promotion
  • Proficient in software
  • Regulatory compliance
  • Liquor law compliance
  • Multitasking and organization
  • Organizational growth
  • Clear communication
  • Upselling techniques
  • Hospitality and accommodation
  • Dependability and reliability
  • Honest and dependable

Timeline

Cashier

7 Eleven Gas Station
06.2024 - 01.2025

Cashier

Circkle K
09.2018 - 12.2019

Customer Service Associate

Wawa
07.2015 - 09.2017

Telephony Agent

DME Automotive
02.2013 - 07.2015

Swing Manager

McDonalds
12.2011 - 02.2013

Team Member

Busch Gardens Tampa Bay
05.2006 - 01.2010

High School Diploma -

Paul R. Wharton High School

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Stephanie Rodriguez