Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Stephanie Rodriguez

Conroe,TX

Summary

Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.

Overview

5
5
years of professional experience

Work History

Senior CSR

MSI
Houston , TX
02.2022 - Current
  • Delivered exceptional customer service through phone, email, and face to face interactions, ensuring customer satisfaction.
  • Assisted customers with inquiries related to transactions, deliveries, and product information, resolving issues efficiently.
  • Managed sales transactions, processed payments and gathered sales order accurately and promptly.
  • Scheduled delivered and coordinated logistics for material shipments to optimize delivery timelines.
  • Supported HR activities, including on boarding and training of new employees.
  • Managed accounts receivable by collecting payments, processing credits, returns and vendor claims.
  • Coordinated dispatch operations, overseeing trucking and shipment logistics.
  • Supervised a team of 4 Customer Service Representatives, providing leadership, training, and performance feedback to enhance team effectiveness.

Senior Personal Banker

First National Bank Of Texas
Conroe, TX
11.2020 - 02.2022
  • Consistently exceeded monthly sales targets, driving branch productivity and revenue.
  • Balanced cash drawer daily with zero discrepancies, ensuring accuracy and accountability.
  • Delivered exceptional customer service by assisting clients with account setup, closures, loan applications, and new service enrollment.
  • Managed large deposits from commercial accounts, verifying and processing transactions efficiently,.
  • Executed wire transfers with precision and adherence to security protocols,.
  • Recognized as a top sales performer through sustained achievements.

Paraprofessional Aide

Conroe ISD
Conroe
04.2020 - 11.2020
  • Maintained a clean, organized, and sanitized classroom environment to ensure student health and safety.
  • Assisted students with special needs through hands-on support in handwriting and basic life skills, fostering their growth and independence.
  • Prepared instruction material, including coping resources, constructing bulletin boards, and setting up work areas to facilitate effective teaching.
  • Supported student learning objectives by working with individuals and small groups to provide personalized instruction and reinforce lessons.

Education

Certificate - Electrocardiography

Lone Star College
Tomball, TX
01-2020

High School Diploma -

Huntsville High School
Huntsville, TX
05-2013

Skills

  • Customer relationship management
  • Payment processing
  • Logistics coordination
  • Sales transactions
  • Training and onboarding
  • Account management
  • Team leadership
  • Problem solving
  • Time management
  • Email management

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Senior CSR

MSI
02.2022 - Current

Senior Personal Banker

First National Bank Of Texas
11.2020 - 02.2022

Paraprofessional Aide

Conroe ISD
04.2020 - 11.2020

Certificate - Electrocardiography

Lone Star College

High School Diploma -

Huntsville High School

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