Stephanie Rodriguez
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
La Quinta Inn & Suites
06.2025 - Current
- Greeted and welcomed guests, providing exceptional customer service and assistance.
- Managed front desk operations, including check-ins and check-outs, ensuring smooth processes.
- Handled guest inquiries and resolved issues effectively to enhance satisfaction.
- Maintained accurate records of reservations and transactions using property management software.
- Developed strong working relationships with team members, fostering a positive work environment.
Gate Guard
Timekeepers
03.2023 - 09.2023
- Monitored access points to ensure safety and security of facility.
- Maintained accurate records of visitor logs and incident reports.
- Contributed to improved efficiency by accurately logging entry and exit details for vehicles, personnel, and deliveries.
- Provided exceptional customer service to visitors, addressing concerns, and directing them to appropriate locations within the premises.
Customer Service Representative
NAPA Auto Parts - Genuine Parts
01.2023 - 03.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Shipping and Receiving Coordinator
ITW Shakeproof
01.2014 - 03.2016
- Coordinated inbound and outbound shipments, ensuring compliance with safety regulations and company standards.
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
- Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
Education
GED -
Booker Washington
Rockford, ILSkills
- Customer service
- Data entry
- Team collaboration
- Guest relations
- Inventory control
- Time management
- Listening skills
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
La Quinta Inn & Suites
06.2025 - Current
Gate Guard
Timekeepers
03.2023 - 09.2023
Customer Service Representative
NAPA Auto Parts - Genuine Parts
01.2023 - 03.2023
Shipping and Receiving Coordinator
ITW Shakeproof
01.2014 - 03.2016
GED -
Booker Washington