Stephanie Rodriguez

● Provide guidance and share best practices and tools to assist counselors in effectively supporting contacts, including addressing cases of high or imminent risk, abuse, and violent intent.

● Provide mentorship through shadowing and reviewing conversations or calls to help build confidence for those seeking additional support.

● Contact emergency services and/or child welfare agencies to report active interventions or abuse when necessary for youth safety and legal compliance.

● Support administrative tasks, including but not limited to pulling reports to monitor crisis conversations, quality, time, attendance, and other necessary functions.

• Provide intersectional suicide prevention and crisis intervention counseling to LGBTQ and BIPOC youth.
• Build, hold, and provide a safe space built on trust and compassion for contacts to communicate their lived experiences and explore issues including sexuality, gender identity, gender-based violence, religion, and suicidal ideation.
• Assess contacts risk for suicide, as well as provide empathic support and grounding exercises where contacts can de-escalate and create safety plans.
• Generate and file abuse and violent intervention reports to proper authorities.
• Provide support to fellow Lifeline Crisis Workers in researching resources and debriefing after difficult calls.

• Served as an internal and external expert on program management as it relates to goal setting and overall best practices.
• Oversaw the planning, implementation, and management of all youth services programs.
• Built individual, unit capacity and networks by engaging in the broader youth education and development communities.
• Managed and supervised the team of youth leaders, advocates, interns, and volunteers by providing coaching, case conferencing, advice, and growth opportunities.
• Organized and marketed the NYC Teen Dating Violence Awareness Walk on an annual basis.
• Taught youth participants how to create, edit and direct PSA's and short films as part of the Daughters of the Lotus program.
• Completed the writing and reporting for government grants and foundations.
• Continued all Youth Coordinator and case management responsibilities and tasks as discussed below.

• Planned, directed, coordinated, and supervised Youth Leader and interns, operations and activities of an assigned Youth Services Program.
• Initiated, developed, and oversaw curriculum to build and sustain program activities.
• Created and facilitated workshops for youth and professionals in schools, communities-based organizations, and city agencies.
• Assess clients' physical and mental wellness, safety, needs, preferences and identify strengths, limitations, risk factors to develop tailored service and safety plans.
• Advocated and provided both crisis intervention and case management services to survivors of gender-based violence.
• Served as liaison and resource for parents and school personnel.

• Implemented outreach strategies for community involvement and public engagement programs.
• Established and maintained direct communication between The Healing Center, community, and government entities.
• Responded to inquiries regarding services and answer questions about various programs.