Stephanie Roggero
Williamsburg,VA
Summary
A seasoned leader in healthcare operations, I excel in strategic planning and operational efficiency, demonstrated at Amedisys Hospice of Williamsburg. My expertise in quality assurance and leadership training has driven significant improvements in service delivery and team performance. Proficient in Medicare CAHP's and COP's, and value based care. Skilled in fostering organizational growth and efficiency by utilization management and leading staff to excell in quality outcomes.
Overview
9
9
years of professional experience
Work History
Director of Operations
Amedisys Hospice of Williamsburg
08.2021 - Current
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Monitored budget and utilized operational resources.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
Executive Director of Operations
Kindred Hospice of Williamsburg
03.2020 - Current
- Collaborated with sales teams to analyze market trends and develop targeted strategies for driving revenue growth in key segments or regions.
- Developed long-term strategies to drive continuous improvement in operations, resulting in increased revenue and reduced costs.
- Negotiated contracts with vendors to secure favorable terms while maintaining quality standards and minimizing costs.
- Championed a culture of continuous improvement, empowering employees to identify and address inefficiencies or areas for potential growth proactively.
- Led cross-functional teams for successful project completion and timely delivery of key initiatives.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Managed risk by implementing comprehensive contingency plans and maintaining open lines of communication with all team members, fostering a proactive approach to problemsolving.
- Managed budgets, forecasts, and financial reporting to ensure optimal resource allocation while maintaining fiscal responsibility.
Transitional Care Coordinator
James River Hospice and Home Health
12.2020 - 05.2021
- Provided ongoing education for nursing staff regarding best practices in transitional care management, contributing to a more knowledgeable and skilled workforce.
- Assisted patients in navigating complex healthcare systems, ensuring they had a clear understanding of their care plan and steps required for successful transition.
- Educated patients and families on available community resources, empowering them to make informed decisions about their ongoing care.
- Monitored key performance indicators related to transitional care, implementing continuous improvement strategies as needed.
- Developed strong relationships with external service providers, ensuring a smooth handoff of patients upon discharge from the hospital setting.
- Managed complex cases involving multiple comorbidities, prioritizing tasks based on urgency and risk factors associated with poor transitions of care.
- Reduced readmission rates by effectively managing patient discharges and following up on post-discharge needs.
- Contributed to the development of organizational policies and procedures related to transitional care coordination, promoting best practice standards across all levels of the organization.
Hospice Administrator
At Home Care Hospice
03.2018 - 03.2020
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Reduced overhead costs through careful budget management and resource allocation.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Developed trainings for hospice nurses and implemented trainings for all cross functioning teams as related to hospice care.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
On Call RN and Case Management
At Home Care Hospice
03.2017 - 03.2018
- Expedited response to critical situations by accurately triaging patients based on acuity levels and needs.
- Increased efficiency in medication administration through the use of electronic medical records and barcode scanning technology.
- Prevented complications from arising in at-risk patients through diligent monitoring and early detection of potential issues.
- Boosted patient trust through open lines of communication and advocacy for their needs and preferences.
- Supported continuity of care by effectively managing handoffs between shifts as well as coordinating with other healthcare providers involved in the patient''s plan of care.
- Enhanced clinical skills through ongoing professional development opportunities such as seminars, workshops, and certifications relevant to the nursing field.
- Collaborated with physicians to implement evidence-based practices for optimal patient care.
- Ensured safety of patients during procedures by strictly adhering to infection control protocols and guidelines.
- Strengthened interdisciplinary collaboration by actively participating in rounds, discussions, and care conferences.
- Facilitated care coordination by maintaining thorough documentation and timely communication with all members of the healthcare team.
Critical Care Registered Nurse
Bon Secours Memorial Regional Medical Center
07.2016 - 03.2018
- Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
- Oversaw various aspects of telemetry by administering pa catheters and arterials, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation, and chest tubes.
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
- Performed invasive procedures such as central line insertions or arterial catheter placements with precision and confidence when necessary for optimal patient outcomes.
- Improved patient outcomes by developing and implementing comprehensive care plans for critically ill patients.
- Enhanced interdisciplinary collaboration by effectively communicating with physicians, therapists, and support staff to ensure optimal patient care.
- Utilized advanced assessment skills to quickly identify changes in patient condition requiring intervention or escalation of care.
Education
Master of Science - Heathcare Operations And Administration
Western Governors University
Salt Lake City, UT07-2021
Master of Science - Adult Nurse Practitioner
Bluefield University
Bluefield, VA08-2017
Bachelor of Science - Nursing
Bluefield University
Bluefield, VA05-2017
Skills
- Leader in Change
- Operational efficiency
- Leadership training
- Quality assurance
- Operations oversight
- Strategic planning
- Performance analysis
- Budget control
- Program optimization
- Excellent communication
- Team leadership
Timeline
Director of Operations
Amedisys Hospice of Williamsburg
08.2021 - Current
Transitional Care Coordinator
James River Hospice and Home Health
12.2020 - 05.2021
Executive Director of Operations
Kindred Hospice of Williamsburg
03.2020 - Current
Hospice Administrator
At Home Care Hospice
03.2018 - 03.2020
On Call RN and Case Management
At Home Care Hospice
03.2017 - 03.2018
Critical Care Registered Nurse
Bon Secours Memorial Regional Medical Center
07.2016 - 03.2018
Master of Science - Heathcare Operations And Administration
Western Governors University
Master of Science - Adult Nurse Practitioner
Bluefield University
Bachelor of Science - Nursing
Bluefield University
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