Summary
Overview
Work History
Education
Skills
Activities
Certification
Languages
Timeline
Generic

Stephanie Rojas Cortes

Portland,OR

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Elderly Caregiver Volunteer

Self Employed
02.2024 - 12.2024
  • Assisted client with activities of daily living, promoting independence and quality of life.
  • Documented vitals, behaviors, and medications in client medical records.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Transported individual to events and activities, medical appointments, and shopping trips.
  • Optimized meal planning according to dietary requirements, promoting healthy eating habits for improved health outcomes.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Customer Service

Target
10.2022 - 02.2024
  • Provided exceptional customer service, addressing customer concerns professionally and courteously.
  • Greeted customers warmly to provide exceptional customer service.
  • Serviced high volume of calls while providing excellent customer service.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Electronics Section Head

Fred Meyer
10.2020 - 07.2022
  • Ensured compliance with industry regulations by conducting regular audits and implementing corrective actions as needed.
  • Enhanced team productivity by providing ongoing coaching and professional development opportunities.
  • Increased customer satisfaction rates by refining products/services based on feedback received from clients.
  • Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
  • Oversaw projects, equipment and manpower needs to properly allocate resources and training.
  • Liaised with manager to discuss adverse trends and identify and resolve production issues.
  • Handled problematic customers and clients to assist my team and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Front End Associate

Panda Express
09.2017 - 02.2020


  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
  • Maintained clean and safe environment, promptly cleaning spills and ensuring counter and work area were clear.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.

Education

High School -

Madison High School
Portland, OR
06.2018

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Portland Community College
05.2025

Skills

  • Compassionate caregiving
  • Critical thinking
  • Excellent communication
  • Personal hygiene assistance
  • Social interaction
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Teamwork and collaboration
  • Attention to detail
  • Willing to learn
  • Sanitation standards
  • Cleaning and sanitation
  • Food safety
  • Hospitality administration
  • Strong leadership
  • Reliability

Activities

College Possible / Member September 2016 - May 2018, Madison High School College access program that requires attending sessions two times per week. Get help filling out scholarships and college applications. Escalera / Member September 2015 - May 2018, Madison High School College access program with a focus on Hispanic/Latino communities, requiring session attendance twice a week. Participate in leadership opportunities throughout the year. La Raza Unida / President September 2014 - May 2018, Madison High School Raise awareness at school about the lack of the Latinx culture. Meet once a week. Plan events like Día de los Muertos y las posadas.

Certification


  • Certified Food Handlers Card

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Elderly Caregiver Volunteer

Self Employed
02.2024 - 12.2024

Customer Service

Target
10.2022 - 02.2024

Electronics Section Head

Fred Meyer
10.2020 - 07.2022

Front End Associate

Panda Express
09.2017 - 02.2020

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Portland Community College

High School -

Madison High School

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