STEPHANIE ROLLER
Smithville,TN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Recent MBA graduate with excellent leadership, research, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
15
15
years of professional experience
Work History
Sales Associate, Contractor Assistant
City Auto Sales LLC
Murfreesboro, TN
04.2019 - 04.2021
- Greeted customers and provided exceptional customer service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Managed and maintained inventory.
- Collaborated with contractors to ensure that customer requirements were met.
- Resolved issues between contractors and clients in a timely manner.
- Communicated effectively with team members, management staff, vendors and suppliers and customers.
General Sales Manager
Tim's Motors
McMinnville, TN
05.2017 - 02.2019
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
Sales Associate
Cherokee County Toyota
Canton, GA
01.2016 - 12.2016
- Adhered to company initiatives and achieved established goals.
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled customer complaints in a professional manner.
Finance & Insurance Director
Carone INC
Murfreesboro, TN
05.2015 - 12.2015
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Monitored product cost and pricing to meet profit expectations while growing sales.
- Funded deals efficiently by using different funding platforms.
- Increased sales through productive management, product development and proven marketing methods.
Owner/Operator
Roller Automotive
McMinnville, TN
06.2010 - 02.2015
- Responsible for day to day operations including purchasing and selling of automobiles.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Devised business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Controller/Office Manager/Outside Sales Representative
Dealer's Auto Auction LLC
Murfreesboro, TN
08.2006 - 06.2010
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Administered payroll and maintained proper documentation of employee personnel.
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate services and recommend strategic solutions for customer requirements.
- Generated sales by prospecting, negotiating contracts and closing.
- Maintained open communication with leadership to facilitate business development.
Education
MBA - Marketing
Carson-Newman University
08-2024
Professional Business Manager Skills -
Sterling University
08.2015
Affiliate Broker - Real Estate
TREES Real Estate School
03.2015
Affiliate Auctioneer License -
Nashville Auction School
08.2013
BBA - Business Administration and Accounting
Middle Tennessee State University
08.2009
Skills
- Time Management
- Verbal and Written Communication
- Problem-Solving
- Teamwork and Collaboration
- Sales Expertise
- Creative Thinking
Timeline
Sales Associate, Contractor Assistant
City Auto Sales LLC
04.2019 - 04.2021
General Sales Manager
Tim's Motors
05.2017 - 02.2019
Sales Associate
Cherokee County Toyota
01.2016 - 12.2016
Finance & Insurance Director
Carone INC
05.2015 - 12.2015
Owner/Operator
Roller Automotive
06.2010 - 02.2015
Controller/Office Manager/Outside Sales Representative
Dealer's Auto Auction LLC
08.2006 - 06.2010
MBA - Marketing
Carson-Newman University
Professional Business Manager Skills -
Sterling University
Affiliate Broker - Real Estate
TREES Real Estate School
Affiliate Auctioneer License -
Nashville Auction School
BBA - Business Administration and Accounting
Middle Tennessee State University
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