Stephanie Roman
MIAMI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Sales Associate
Birkenstock
02.2025 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked with floor team and managers to meet wide range of customer needs.
Patient Navigator
Sylvester Comprehensive Cancer Center
05.2022 - 09.2024
- Trained new Patient Navigators on best practices and protocols.
- Maintained accurate records of all interactions with patients and families.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Managed patient inquiries, concerns, and complaints with empathy.
- Ensured compliance with HIPAA regulations for privacy protection.
- Met needs of physicians and other treating team members with timely retrievals of patient's medical records.
- Created authorization appointments for histologic slides as well as processing numerous histologic slide.
- Sorted, reviewed, and scanned medical records.
- Uploaded patient's imaging films via Ambra and/or Merge.
- Shadowed by the executive director, international team, project manager, and supervisors to explain the workflow to provide an understanding and purpose of the role.
Front Desk Receptionist
AC Pediatrics & Dentistry
03.2022 - 04.2022
- Scheduled appointments for various dental reasons.
- Assisted patients in filling out required intake and medical forms.
- Confirmed upcoming appointments and recalls with patients via phone.
- Performed basic accounting tasks such as processing payments and preparing billing statements.
- Ensured reception area was maintained and professional in appearance.
- Verified eligibility for dental insurances.
Retail Associate
Old Navy
01.2021 - 02.2022
- Maintained professionality, communicated and worked closely with leadership and management to provide excellent customer service and meet daily goals.
- Collected, analyzed, and forecasted sales data to target strategies and drive results.
- Organized and carried out promotional events, including setting up and tearing down event sites and interacting with customers.
- Trained new employees based on customer service, operating the POS system, organizing the sales floor, and prepare shopping orders.
- Provided customer support, answering customer's questions within set standards, and helping resolve complaints about credit cards or issues that may arise during usage.
Associate Cashier
Burlington
08.2020 - 01.2021
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted with purchases, locating items and signing up for rewards programs.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed payments for credit cards and issued receipts.
- Operated cash register and provided accurate change.
- Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
Education
Associate of Science - Crime Scene Investigation
Miami Dade College
Miami, FL04-2026
High School Diploma -
Miami Senior High School
Miami, FL05-2020
Skills
- Outstanding customer service
- Active Listening
- Communication Skills
- Detail Oriented
- Multitasker
- Time Management
- Adaptability and Flexibility
- Team Collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate
Birkenstock
02.2025 - Current
Patient Navigator
Sylvester Comprehensive Cancer Center
05.2022 - 09.2024
Front Desk Receptionist
AC Pediatrics & Dentistry
03.2022 - 04.2022
Retail Associate
Old Navy
01.2021 - 02.2022
Associate Cashier
Burlington
08.2020 - 01.2021
High School Diploma -
Miami Senior High School
Associate of Science - Crime Scene Investigation
Miami Dade College
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