Stephanie Romero
Hillsborough
Summary
Detail-oriented Quality Analyst specializing in quality improvement, usability testing, and compliance assessment. Proven ability to conduct internal audits and enhance workflows to drive productivity.
Overview
9
9
years of professional experience
Work History
Quality Analyst
Conduent
Somerset
04.2023 - Current
- Participate in quality assurance meetings to review project updates and maintain alignment.
- Report adverse events promptly with detailed descriptions and reproduction steps.
- Review project requirements for clarity and completeness, ensuring adherence to standards.
- Provide feedback on application usability and functionality to enhance user experience.
- Collaborate with team members to establish efficient workflows that increased productivity.
- Communicate regularly with management to analyze quality trends and propose improvements.
- Conduct internal audits to assess compliance with established QA standards.
- Prepare progress reports according to timelines, detailing overall project status.
Customer Service
The Moret Group
New York
01.2017 - 04.2023
- Supervised daily customer service operations and ensured team efficiency.
- Monitored team performance and provided constructive feedback regularly.
- Implemented new processes to enhance customer satisfaction levels.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Education
Associate of Arts -
Middlesex County College
Edison, NJSkills
- Quality assurance
- Requirement analysis
- Effective communication
- Attention to detail
- Quality improvement
- Relationship building
- Data validation
- Usability testing
- Internal auditing
- Compliance assessment
Languages
Spanish
Professional
Timeline
Quality Analyst
Conduent
04.2023 - Current
Customer Service
The Moret Group
01.2017 - 04.2023
Associate of Arts -
Middlesex County College