Stephanie Rook
Eastvale,CA
Summary
Detail-oriented Order Entry Manager with extensive experience in high-volume environments, specializing in improving order processing efficiency and customer satisfaction. Skilled in leveraging CRM software to enhance customer relationships, with a proven track record in leading teams to meet and exceed operational goals. Adept at problem-solving and time management, committed to supporting seamless business operations.
Overview
22
22
years of professional experience
Work History
Customer Service/Order Entry Manager
School Portraits by Adams Photography
Chino, CA
03.2018 - 04.2024
- Managed order entry processes, ensuring accuracy and efficiency in high-demand situations
- Led training for new staff on order entry systems, emphasizing accuracy and customer service
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Utilized CRM software to accurately document interactions with customers and track issue resolution progress
- Ensured quick resolution of diverse customer inquiries through multiple channels
Restraunt Manager
Pranee's Pump Cafe
Springfield, OR
01.2012 - 01.2018
- Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
- Created employee schedules to optimize staffing levels while meeting business demands
- Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
- Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
- Collaborated with the kitchen staff to develop new menu items based on customer preferences and market trends
- Conducted regular inventory audits to minimize discrepancies and ensure accurate stock levels
Shipping and Receiving Clerk
Covidien
Ontario, CA
07.2006 - 08.2008
- Communicated effectively with team members regarding any issues related to incoming shipments
- Utilized computer systems or software to track inventory levels, update records, and generate reports as needed
- Served as a point of contact for internal teams seeking information on the status of returns or resolution processes
- Maintained open lines of communication with warehouse team members to ensure smooth coordination between receiving, inspection, and processing departments during peak periods
- Collaborated with team members to optimize warehouse layout/organization for efficient movement of goods
Server
Cajun Way
Monrovia, CA
12.2004 - 03.2006
- Consistently achieved sales targets through suggestive selling techniques and upselling strategies
- Developed relationships with regular customers by providing personalized service based on their preferences
- Effectively communicated customer feedback or concerns to management for prompt resolution
- Maintained a clean work area throughout shifts by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Efficiently managed time during busy periods by prioritizing tasks based on urgency while maintaining attention to detail
- Handled cash transactions accurately using POS system while providing friendly interactions with customers
Server
Millie's Restaurant and Bakery
Covina, CA
01.2003 - 08.2004
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 6 tables
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
Server
Viva La Pasta
Simi Valley, CA
06.2002 - 11.2002
- Demonstrated exceptional multitasking skills during peak hours, accurately managing tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
Education
Vocational school - Medical Assisting
Concorde Career College
North Hollywood, CA01.2010
High school diploma -
Covina High School
Covina, CA06.2002
Skills
- Time Management
- Leadership
- CRM Software Proficiency
- Customer Service Excellence
- Team Training & Development
- Efficient Problem-Solving
Timeline
Customer Service/Order Entry Manager
School Portraits by Adams Photography
03.2018 - 04.2024
Restraunt Manager
Pranee's Pump Cafe
01.2012 - 01.2018
Shipping and Receiving Clerk
Covidien
07.2006 - 08.2008
Server
Cajun Way
12.2004 - 03.2006
Server
Millie's Restaurant and Bakery
01.2003 - 08.2004
Server
Viva La Pasta
06.2002 - 11.2002
Vocational school - Medical Assisting
Concorde Career College
High school diploma -
Covina High School
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