Stephanie Rooks
Cincinnati,OH
Summary
Accomplished Department Lead at Radial, adept in strategic planning and team development, significantly improved department efficiency and employee engagement. Leveraged strong documentation and coaching skills to foster interdepartmental collaboration and enhance organizational effectiveness. Achieved high performance standards, demonstrating exceptional leadership and a commitment to excellence.
Professional leader with extensive experience in managing department operations. Proven ability to drive significant improvements through strategic planning and process optimization. Highly reliable, adaptable, and focused on team collaboration to achieve outstanding results.
Overview
17
17
years of professional experience
Work History
Department Lead
Radial
10.2014 - 07.2024
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Organized regular meetings with direct reports to discuss progress on projects and strategize future goals.
- Established clear expectations for team members, leading to improved accountability and performance levels.
- Communicated with managers of other departments to maintain transparency.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Assistant Manager
Once Upon a Child
09.2007 - 12.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School Diploma -
Conner High School
3310 Cougar Path Hebron Ky 4104801-1991
Skills
- Documentation
- Team development
- Verbal and written communication
- Strategic planning
- Task delegation
- Department collaboration
- Staff training
- Workforce planning
- Team management
- Team Training
- Employee engagement
- Coaching and mentoring
Timeline
Department Lead
Radial
10.2014 - 07.2024
Assistant Manager
Once Upon a Child
09.2007 - 12.2012
High School Diploma -
Conner High School
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