Stephanie Root
Wagoner,OK
Summary
Customer-oriented Store Manager offering over 6 months of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Homeschool Teacher
Root Academy
Wagoner, OK
10.2021 - Current
- Oversaw yearly budget to effectively purchase needed supplies, resources and memberships for children's educational needs.
- Delivered effective education based on sound principles and clear objectives.
- Managed simultaneous needs of 3 children with organized schedules.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Created lesson plans, activities, and assessments to assess student progress in their learning journey.
Caregiver-Personal Care Aide
CJ Affiliate
Wagoner, OK
02.2024 - 11.2024
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops
Store Manager
Morgan's Corner
Wagoner, OK
05.2023 - 02.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed day-to-day duties accurately and efficiently.
- Identified opportunities for cost savings through waste reduction initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
Call Center Representative
Micahtek
Broken Arrow, OK
04.2000 - 11.2020
- Updated customer accounts, addresses and contact information within call management databases.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained strong call control and quickly worked through scripts to address problems.
Gas Station Attendant
Kum & Go
Muskogee, OK
01.2019 - 04.2019
- Maintained clean and orderly work station.
Processed fuel and merchandise transactions by operating POS system with accuracy.- Checked customer identification for alcohol, cigarette, and lottery sales.
- Followed safety protocols while working, avoiding accidents and injuries.
- Removed safety hazards, soiled items, and trash from customer areas.
Owner
Root Photography
Tulsa, OK
04.2015 - 04.2019
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Crew Member
Taco Bueno
Tulsa , OK
08.2015 - 04.2016
- Reconciled receipt totals, cash and credit payments to address shortages.
- Documented customer orders and conveyed special requests to kitchen staff.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Seasonal Worker
Macy's Fulfillment Center
Tulsa, OK
10.2015 - 12.2015
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
Stand Manager
Freddie's Corn Stand
Tulsa, OK
09.2015 - 10.2015
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Purchased food items, supplies and equipment in alignment with strict budgets.
Seasonal Worker
Macy's Fulfillment Center
Tulsa , OK
10.2014 - 12.2014
- Accomplished production goals by working with speed and accuracy.
- Assembled customer orders from stock and packed items in boxes.
- Efficiently filled orders using hand-held scanners.
- Verified accuracy of order picking by comparing items picked to customer invoices.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Concession Stand Worker
Freddie's Corn Stand
Tulsa, OK
09.2014 - 10.2014
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Organized and restocked supplies to support operations and team productivity.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Cashier
Taco Bueno
Tulsa, OK
08.2010 - 12.2010
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed payments on cash register and counted back bills and change to patrons.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Packed fast food products in approved containers, cups, and bags.
- Interacted pleasantly with guests to deliver quality customer service.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Cashier
Taco Bueno
Tulsa, OK
03.2009 - 12.2009
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Crew Member
Taco Bueno
Tulsa, OK
03.2008 - 12.2008
- Reconciled receipt totals, cash and credit payments to address shortages.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Crew Member
Taco Bueno
Tulsa, OK
05.2007 - 10.2007
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Associate of Science - Photography
The Art Institute of Pittsburgh Online Division
Pittsburgh, PA06-2015
High School Diploma -
Will Rogers High School
Tulsa, OK05-2007
Skills
Revenue Generation
Team Development
Operational Budgeting
Promotional Planning
POS Systems
Store Operations Oversight
Customer Service Management
Operations Management
Loss Prevention
Supply Ordering
Shift Scheduling
Employee Training
Multitasking and Organization
Inventory Management
Cash Management
Training and Mentoring
Strategic Thinker
Store Opening and Closing
Shift Checklists
Sales Strategies
Process Improvements
Budgeting and Cost Control
Problem-Solving
Inventory Control
Opening and Closing Procedures
Customer Relations
Bank and Safe Deposits
Employee Supervision and Motivation
MS Office Proficient
Employee Scheduling
Accomplishments
- English Merit Award
- National Honor Roll
- National Merit Award
Certification
- Operator Training Certificate
Type: A/B
Certificate Date: 10/21/2023
Expiration Date: 10/21/2026
Oklahoma Alcohol Seller/ Server Training Program Certificate
Certificate Date: 06/08/2023
Expiration Date: 06/07/2026
Oklahoma Alcohol Seller/ Server License
License EMP-23-033148:
Expiration Date: 06/08/2025
Certificate of Completion: Skimming Device and Pump Security Training
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: Age Verified Compliance Training
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: Job Knowledge Course
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: Uniform Expectations
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: Personal Hygiene
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: GUEST- Our Proven Process
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: PCI Compliance
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: Supplemental Nutrition Assistance Program (Snap) Retailer Program
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: Safety on The Job
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: Playbook
Issued:02/15/2019 By: Kum & Go
Timeline
Caregiver-Personal Care Aide
CJ Affiliate
02.2024 - 11.2024
Store Manager
Morgan's Corner
05.2023 - 02.2024
Homeschool Teacher
Root Academy
10.2021 - Current
Gas Station Attendant
Kum & Go
01.2019 - 04.2019
Seasonal Worker
Macy's Fulfillment Center
10.2015 - 12.2015
Stand Manager
Freddie's Corn Stand
09.2015 - 10.2015
Crew Member
Taco Bueno
08.2015 - 04.2016
Owner
Root Photography
04.2015 - 04.2019
Seasonal Worker
Macy's Fulfillment Center
10.2014 - 12.2014
Concession Stand Worker
Freddie's Corn Stand
09.2014 - 10.2014
Cashier
Taco Bueno
08.2010 - 12.2010
Cashier
Taco Bueno
03.2009 - 12.2009
Crew Member
Taco Bueno
03.2008 - 12.2008
Crew Member
Taco Bueno
05.2007 - 10.2007
Call Center Representative
Micahtek
04.2000 - 11.2020
- Operator Training Certificate
Type: A/B
Certificate Date: 10/21/2023
Expiration Date: 10/21/2026
Oklahoma Alcohol Seller/ Server Training Program Certificate
Certificate Date: 06/08/2023
Expiration Date: 06/07/2026
Oklahoma Alcohol Seller/ Server License
License EMP-23-033148:
Expiration Date: 06/08/2025
Certificate of Completion: Skimming Device and Pump Security Training
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: Age Verified Compliance Training
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: Job Knowledge Course
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: Uniform Expectations
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: Personal Hygiene
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: GUEST- Our Proven Process
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: PCI Compliance
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: Supplemental Nutrition Assistance Program (Snap) Retailer Program
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: Safety on The Job
Issued:02/15/2019 By: Kum & Go
Certificate of Completion: Playbook
Issued:02/15/2019 By: Kum & Go
Associate of Science - Photography
The Art Institute of Pittsburgh Online Division
High School Diploma -
Will Rogers High School
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