Stephanie Rosario Adorno
San Juan,PR
Summary
Proven leader with extensive experience in operations management and process improvement, notably at Mitor Corporation. Excelled in staff development and mentoring, enhancing team productivity and efficiency. Demonstrated ability to streamline workflows and significantly improve customer satisfaction, embodying a goal-oriented approach with a blend of strong analytical and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Supervisor
Mitor Corporation
08.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Secretary
Medical Centr-Oncology Hospital
01.2019 - 08.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Secretary
Bolivia Pagan Elementary School
12.2015 - 01.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
- Improved document management with introduction of new digital archiving system.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
Education
High School Diploma -
Troy High School
1950 Burdett Avenue Troy NY 1218006.2019
No Degree -
Hudson Valley Community College
80 Vandenburgh Ave Troy NY 1218009.2009
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Staff Discipline
- Processes and procedures
- Operations Management
- Process Improvement
- Process Monitoring and Improvement
- Schedule development
Spanish and English
I am very fluent in both languages both speaking, writing and reading.
Languages
Spanish
Full Professional
Timeline
Supervisor
Mitor Corporation
08.2022 - Current
Secretary
Medical Centr-Oncology Hospital
01.2019 - 08.2021
Secretary
Bolivia Pagan Elementary School
12.2015 - 01.2019
High School Diploma -
Troy High School
No Degree -
Hudson Valley Community College
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