Stephanie Rosario Betances
East Orange,NJ
Summary
Security professional prepared for high-stakes environments with proven track record of ensuring safety and compliance. Known for collaborative approach and adept at adapting to evolving security needs. Proficient in threat detection and emergency response with focus on achieving results through teamwork.
Professional hospitality leader with strong track record in high-end dining establishments. Skilled in team collaboration, guest satisfaction, and seamless service delivery. Adept at managing staff, coordinating events, and adapting to changing needs. Known for reliability, leadership, and focus on achieving results.
Overview
8
8
years of professional experience
Work History
Head Waitress
Spring Hills
04.2023 - 02.2025
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Provided exceptional service to high volume of daily customers.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Trained new employees to perform duties.
Airport Security Officer
Newark International Airport
06.2022 - 03.2023
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
School Security Guard
Saint Thomas School
01.2019 - 05.2022
- Maintained accurate records of security-related activities, allowing for informed decision-making regarding future strategies.
- Reduced incidents of vandalism by patrolling school grounds and maintaining a visible presence during after-school activities.
- Enhanced student safety by providing guidance on safety protocols and behavior expectations.
- Implemented access control measures to prevent unauthorized individuals from entering the school premises.
- Responded swiftly to emergencies or potentially dangerous situations, effectively diffusing conflicts before they escalated further.
- Served as a trusted resource to students, providing support and guidance on personal safety concerns when needed.
- Assisted in coordinating emergency drills for students and staff, ensuring everyone understood their roles during actual emergencies.
Receptionist
Morgan Stanley
12.2016 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School Diploma -
Graphics Communication Arts
06.2012
Skills
- Organization skills
- Data entry
- Telephone skills
- Student supervision
- CCTV monitoring
- Passenger screening
- Patience and empathy
- Fire safety
- Surveillance monitoring
- Customer service
- Food safety
- Cash handling
- Exceptional communication
Education and Training
other
Languages
Spanish
Full Professional
Timeline
Head Waitress
Spring Hills
04.2023 - 02.2025
Airport Security Officer
Newark International Airport
06.2022 - 03.2023
School Security Guard
Saint Thomas School
01.2019 - 05.2022
Receptionist
Morgan Stanley
12.2016 - 11.2018
High School Diploma -
Graphics Communication Arts
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