Stephanie Rosas
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task. Highly organized Referral Coordinator with 3 years of experience in the healthcare field. Proven record of delivering excellent customer service, maintaining accurate patient records, and managing referrals. Clear understanding of patient care. Motivated to learn, grow, and excel.
Overview
21
21
years of professional experience
Work History
Referral Coordinator
Tarheel Internal Medicine
12.2022 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Developed a tracking system in Microsoft Excel to maintain and organize all incoming and completed referrals.
- Process referrals from providers in a timely manner, prioritizing the referrals according to defined levels of urgency, scheduling member appointments as necessary and communicating referral information to patients.
- Proficient in using referral tracking tools to monitor referrals from faxing the referral to confirming patient scheduling.
- Review referrals for basic elements and refer to appropriate staff if applicable.
- Acquire chart notes, labs, and imaging reports of incoming new patient referrals to be reviewed by the provider.
- Verify patient demographics and insurance information.
- Answer, respond to, and document all phone calls relating to referrals in a timely manner.
- Present necessary medical information for outgoing referrals such as demographics, insurance information, history, diagnosis and prognosis.
- Routinely make reminder phone calls and sent reminder letters through U.S Mail.
- Work closely with in-house provider regarding referral questions, appointments, and follow-ups.
- I have developed and maintained relationships with specialty-care physicians offices in order to strengthen the referral process.
- Educate and assist patients with referrals when needed.
- Proficient in Epic. Routinely use Epic to upload referrals and to check the status of appointments and ordered diagnostics, lab, and/or imaging.
Front Desk Medical Receptionist
Tarheel Internal Medicine
12.2021 - 11.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Greeted patients, collected co-pays, posted payments to patient accounts, and printed encounter forms for the office visit.
- Retrieved and prepared medical records for visits or referrals.
- Operated and maintained reception equipment including phones, scanners, fax machines, printers and copiers.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Created new patient charts and ensured all necessary records were in place before the new patient consult.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained a well-stocked reception area. Kept area neat and clean to create a welcoming atmosphere for patients upon arrival.
- Scheduled a wide range of diagnostic procedures and followed up in Epic to check status of appointments.
- Completed patient referrals to other medical specialists.
- Proficiently answered and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
-
Receptionist
Century 21 Nachman Realty
09.2019 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Home Maker (Stay at Home Mom)
Self-employed
07.2003 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed household and family responsibilities, including child care and housekeeping.
- Organized and planned family events and activities.
- Developed strong organizational and time management skills.
- Scheduled and accompanied my child to medical appointments.
- Provided care in daily living activities such as dressing, bathing, and grooming.
- Involved in their school as room mom, accelerated reader programs, reading buddies, and other various school functions.
- Demonstrating the ability to multi-task efficiently and effectively on a daily basis as well as plan ahead.
- Handled all business transactions, while providing a safe and healthy family environment.
- Maintained financial budget for the efficient running of the home.
- Provide an atmosphere that is as entertaining/educational as possible for children.
- Plan and prepare food for parties, holiday meals, luncheons, special functions, and other social events.
- Calculate and prepare checks for utilities, taxes, and other payments.
- Engaged in after-school activities including sport practice and homework.
- Encouraged my child to be understanding and patient with others.
- Cleaning and keeping the home tidy.
Education
High School Diploma -
Northeastern High School
Elizabeth City, NC06.1999
Skills
- Knowledge of basic medical terminology and keyboarding skills
- Coordination, prioritizing, and multi-tasking
- Electronic Medical Record (EMR) Software
- Typing and Data Entry
- Ability to demonstrate professionalism
- Patient Scheduling
- Multi-line phone proficiency
- Telephone and communication skills
- Physician Referrals
- Basic office equipment; fax, printer, copier, scanner
- Epic Systems
Timeline
Referral Coordinator
Tarheel Internal Medicine
12.2022 - Current
Front Desk Medical Receptionist
Tarheel Internal Medicine
12.2021 - 11.2022
Receptionist
Century 21 Nachman Realty
09.2019 - 08.2021
Home Maker (Stay at Home Mom)
Self-employed
07.2003 - 05.2018
High School Diploma -
Northeastern High School
Similar Profiles
Kylie HawleyKylie Hawley
Medical Assistant at Internal Medicine & Addiction MedicineMedical Assistant at Internal Medicine & Addiction Medicine
Younis SamaraYounis Samara
Research Assistant at Department of Internal Medicine, Faculty of Medicine, Cairo UniversityResearch Assistant at Department of Internal Medicine, Faculty of Medicine, Cairo University
Lolita FoxLolita Fox
Lead Registered Medical Assistant at NM Medicine (Gen. Internal Medicine/ Geriatrics)Lead Registered Medical Assistant at NM Medicine (Gen. Internal Medicine/ Geriatrics)
Harley-Quinn MalchevaHarley-Quinn Malcheva
Referral Coordinator at MedFirst Primary & Urgent CareReferral Coordinator at MedFirst Primary & Urgent Care
Shana GoodmanShana Goodman
Referral Coordinator at Baptist MD Anderson Cancer CenterReferral Coordinator at Baptist MD Anderson Cancer Center