Stephanie Ross
Winter Park
Summary
Dynamic Property Manager with extensive experience at Related Management, excelling in tenant relations and payment collection. Proven track record in enhancing tenant satisfaction and optimizing occupancy rates through effective communication and strategic lease renewals. Skilled in contract negotiation and compliance monitoring, fostering positive community engagement and maintaining high-quality living environments.
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
13
13
years of professional experience
Work History
Property Manager
Related Management
04.2022 - Current
- Assisted in tenant inquiries and maintenance requests to ensure timely resolution and satisfaction.
- Supported lease administration by preparing documents and maintaining accurate records.
- Learned property management software for tracking leases, payments, and maintenance schedules.
- Observed property inspections to identify maintenance needs and enhance property conditions.
- Coordinated communication between tenants and service providers for effective issue resolution.
- Participated in onboarding processes for new tenants to facilitate smooth transitions into properties.
- Maintained cleanliness of common areas, promoting pleasant living environments for residents.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Facilitated successful acquisition and integration of new properties into management portfolio.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Maximized rental income while minimizing expenses through effective planning and control.
Assistant Property Manager
Related Management
08.2018 - 04.2022
- Managed tenant communications, ensuring timely responses and fostering positive relationships.
- Coordinated property maintenance requests, streamlining processes for efficient resolution.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Escalated major issues to property manager for immediate remediation.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
Assistant Property Manager
Goldoller Real Estate Investments
12.2014 - 08.2018
- Assisted in lease administrative tasks, enhancing document accuracy and compliance.
- Conducted regular property inspections, identifying issues and recommending preventative measures.
- Mentored junior staff on best practices in property management and tenant relations.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Escalated major issues to property manager for immediate remediation.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Collected and maintained careful records of rental payments and payment dates.
- Followed up on delinquent tenants and coordinated collection procedures.
Leasing Consultant
Goldoller Real Estate Investments
02.2012 - 12.2014
- Facilitated property tours and showcased available units to prospective tenants.
- Managed lease documentation and ensured compliance with regulations and company policies.
- Developed strong relationships with residents, addressing concerns and enhancing tenant satisfaction.
- Coordinated marketing strategies to elevate property visibility and attract new clients.
- Trained junior leasing staff on best practices for customer service and sales techniques.
- Analyzed market trends to adjust pricing strategies, optimizing occupancy rates across properties.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Improved efficiency, organizing leasing office operations and reducing paperwork processing time.
Education
Nursing
Seminole State College of Florida
Sanford, FL10-2011
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Tenant and eviction laws
- Vendor management
- Fair housing mandates
- Financial budgeting and reporting
- Contract negotiation
- Adaptable
- Grounds maintenance
- Compliance monitoring
- Property accountability
- Data entry
- Critical thinking
- Client relations
- Relationship building
- Decision-making
- Disturbance handling
- Office staffing
- Grounds and facility inspection
Accomplishments
- Increased occupancy rates from 85% to 93% in 4 months.
- Supervised team of 13 staff members.
Leasing Consultant of the year award 2014 and 2015
ACM of the year award 2017
Highest collection award 2017
Cactus Champion award 2019 and 2023
Timeline
Property Manager
Related Management
04.2022 - Current
Assistant Property Manager
Related Management
08.2018 - 04.2022
Assistant Property Manager
Goldoller Real Estate Investments
12.2014 - 08.2018
Leasing Consultant
Goldoller Real Estate Investments
02.2012 - 12.2014
Nursing
Seminole State College of Florida
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