Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Rouse

Manitowoc

Summary

Reliable employee seeking part-time cashier position. Offering excellent communication and good judgment.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

25
25
years of professional experience

Work History

Medical Assistant

BayCare Clinic Orthopedics
09.2014 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Sales Associate

Old Navy
09.2013 - 12.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Department Manager /Retail Cashier

Walmart
01.2000 - 09.2007
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
  • Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
  • Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
  • Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.

Education

Certificate - Medical Assistant

Rasmussen University
Green Bay, WI
06-2014

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Medical terminology
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Reliable team player
  • Compassionate
  • Electronic medical records
  • CPR
  • Maintaining confidentiality
  • Adaptable
  • Work ethic and integrity
  • Customer assistance
  • Time management skills
  • Cash handling
  • Customer service excellence
  • Reliability and punctuality
  • Cash register operation
  • Professionalism and courtesy
  • Multitasking and organization
  • Dependability and reliability
  • Honest and dependable

Timeline

Medical Assistant

BayCare Clinic Orthopedics
09.2014 - Current

Sales Associate

Old Navy
09.2013 - 12.2014

Department Manager /Retail Cashier

Walmart
01.2000 - 09.2007

Certificate - Medical Assistant

Rasmussen University

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Stephanie Rouse