Stephanie Roy
Warren,RI
Summary
Currently completing an RN degree at New England Institute of Technology, with a strong desire to secure a position that fosters professional growth and educational advancement. A compassionate and dependable individual transitioning from a full-time homeschooling role to the nursing field, equipped with extensive experience in time management and multitasking. Proven ability to support the physical, emotional, and developmental needs of patients and families, complemented by previous experience as a CNA in a long-term care setting. Committed to delivering high-quality patient care while continuously enhancing skills and knowledge in the nursing profession.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Associate
High Hopes LLC
09.2021 - 09.2022
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Managed over 50 customer calls per day
- Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
- Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
Customer Service
Garden Remedies
10.2019 - 05.2020
- Provide high level boutique customer service that consistently exceeds customers’ expectations.
- Accountable for accurately utilizing the Point-of-Sale system, updating menu via Leaf Logix backend and managing Leafly order pick-ups.
- Follow and executes compliant practices adhering in accordance with state regulations and GRI’s standard operating procedures
- Practice empathetic client care utilizing active listening, eye contact, welcoming body language and warm tone of voice.
- Knowledgeable about MA compliance and reporting regulations and how it relates to customer purchasing limits.
- Acknowledge any inventory issues and properly reports them to management.
Administrative Assistant
KAMS
01.2010 - 12.2013
- Manage appointments
- Manage bank accounts and tracking accounting information
- Prepare and edit documents
- Running errands to get supplies when needed
- Answer phones and record messages
- Provide administrative and clerical support
Travel Coordinator
Commonwealth Chauffeured Transportation
01.2008 - 12.2010
- Make reservations/changes/cancellations in accordance with Call Center Procedures
- Use Livery Coach Maintenance to build group names, update customer account information, manage preauthorization for credit cards
- Check itineraries for accuracy such as allowing enough travel time between appointments, verify addresses and flight information, confirming proper vehicle type for passenger count
- Incident reporting to ensure the highest level of customer service level is maintained
CNA
Bourne Manor Extended Care Facility
01.2005 - 12.2007
- Provides for activities of daily living by assisting with serving meals, bathing and feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.
- Maintains patient stability by checking vital signs and weight; and recording intake and output information.
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor.
- Documents actions by completing forms, reports, logs, and records.
- Maintains work operations by following policies and procedures.
- Protects organization’s value by keeping patient information confidential.
- Serves and protects the nursing home community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and JCAHO standards.
Education
Associate of Science - Nursing
New England Institute of Technology
East Greenwich, RI12-2026
GED - undefined
SCALE
Somerville, MA12.2005
Certificate - Nursing Assistant Training
Shawsheen Vocational High School
Billerica, MA12.2005
Skills
- Customer service
- Safety protocols
- Assisting patients with activities of daily living support
- Effective time management
- Patient vital signs assessment
- Strong attention to detail
- Basic life support
- Multitasking and organization
- Flexibility and adaptability
- Patient advocacy
- Computer skills
- Communication & Interpersonal Skills
Accomplishments
Dean's List (Summer 2025)
Certification
- BLS Certification July 2025 to July 2026
- CNA 2005 to 2008
Timeline
Customer Service Associate
High Hopes LLC
09.2021 - 09.2022
Customer Service
Garden Remedies
10.2019 - 05.2020
Administrative Assistant
KAMS
01.2010 - 12.2013
Travel Coordinator
Commonwealth Chauffeured Transportation
01.2008 - 12.2010
CNA
Bourne Manor Extended Care Facility
01.2005 - 12.2007
GED - undefined
SCALE
Associate of Science - Nursing
New England Institute of Technology
Certificate - Nursing Assistant Training
Shawsheen Vocational High School