Summary
Overview
Work History
Skills
Equipmentexperience
References
Timeline
Generic

Stephanie Royer

Eunice,NM

Summary

Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Personable Produce Clerk excels at organizing merchandise and creating amazing product displays. Dedicated and driven with excellent history of defusing volatile customer situations quickly and effectively. Highly skilled in inventory management and stock rotation. Motivated individual with experience in customer service and retail grocery industry. Excels working as part of dedicated team of employees. Over 13 years in produce and deli department management. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

15
15
years of professional experience

Work History

Produce Clerk/ Manager

Lowes Market
05.2024 - Current
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.

Deli Clerk

City Market
04.2024 - 05.2024
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Postal Carrier

United States Postal Service, USPS
02.2024 - 03.2024
  • Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
  • Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
  • Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
  • Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.

Supply Tech

Dept of Veteran Affairs
02.2023 - 12.2023
  • Provide wards, clinics, operating rooms, secondary storage locations, and other hospital facilities with supplies and material including, but not limited to, sterile and non-sterile medical supplies, instrument sets and equipment
  • Pulls stock inventory and material for delivery; replenishes stock inventory; interacts with clinical and administrative customers and maintains records on stock levels; Communicates to the Lead or Supervisor any concerns related to supplies, equipment and procedures
  • Provides information to customers regarding medical supplies; Monitors expiration dates, rotates stock to limit outdates and removes items from use as required by outdates; Monitors and controls critical supplies; Performs daily inventory using bar coding equipment on a predetermined schedule that will allow for timely replenishment; Resolves differences between records and physical count of stock; Distributes items according to established or ad hoc requirements in computerized inventory management systems; Delivers supplies in a timely manner and ensures supplies and material delivered are in sterile and operational condition; Completes specialty cart preparation; Cleans assigned secondary areas in accordance with aseptic principles; and Receives supplies and material into the medical center's catchment area.

Store Associate Food 1

Kum & Go
08.2022 - 02.2023
  • Engage with the store team and customers to provide excellent customer service
  • Promote food service and special sales
  • Display a positive attitude and promote teamwork
  • Stock, price, and organize products
  • Maintain cleanliness inside and outside of store
  • Follow operating procedures in running the cash register and take initiative in store tasks
  • Ensure that all food safety and sanitation standards are met
  • Operate kitchen equipment safely and follow procedures for food preparation and presentation
  • Exhibit professionalism in appearance, conduct, and judgment
  • Conduct weekly inventory to ensure accurate orders are submitted for replenishment.

Stocker, Deli, Produce, Bakery, and Front-End

King Soopers
10.2009 - 01.2023
  • Grocery Clerk (Overnight) is responsible for breaking down pallets and moving product from backroom to supermarket floor
  • Overnight Grocery Team Member is responsible for replenishing product throughout the store overnight
  • Report product ordering/shipping discrepancies to the department manager
  • Unload trucks and break down pallets for distribution of stock to designated aisle
  • Ensure aisles are conditioned and area is clean
  • Engage vendors and drivers with a positive attitude
  • Greet customers and answer their questions
  • Performs inventory using bar code equipment and resolve differences between records and physical count of stock
  • Monitors expiration dates, rotation of stock, and removal of items as necessary according to the expiration date or shelf life
  • Train employees on a frequent basis on logistic processes
  • Communicate company, department, and job specific information to associates
  • Adhere to all local, state, and federal laws, and company guidelines
  • Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department; inform customers of grocery specials; offer product samples to help customers discover new items or products they inquire about
  • Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
  • Assist with planning, organizing, and supervising the inventory process
  • Adhere to all food safety regulations and guidelines
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Report all safety risk, or issues, and illegal activity, including robbery, theft, or fraud
  • Prepare deli items per customer requests using proper deli equipment
  • Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink; Slice deli meats and cheeses using proper deli equipment
  • Use all equipment in deli such as the refrigerators, freezers, and ovens according to company guidelines.

Delivery Driver

Amazon
07.2021 - 08.2022
  • Load scanned stock into delivery van and scan out each completed delivery
  • Safely operate a commercial Dodge sprinter van
  • Deliver packages to houses, apartments, and businesses
  • Properly track and follow your Amazon routing device
  • Complete route timely and safely
  • Lifted 50lbs on a regular basis
  • Ability to drive and operate vehicle during inclement weather.

Skills

  • Microsoft Word
  • Outlook
  • Strong Work Ethic
  • Positive Attitude
  • Stock Rotation
  • Packaging and Labeling
  • Cleaning and sanitation
  • Cleanliness and sanitation
  • Shelf Stocking
  • Pallet Jack Operation
  • Food Preparation
  • Box Cutter and Pallet Jack Safety
  • Sanitation Standards
  • Product pricing
  • Display Setup
  • Quality Control
  • Flexible Schedule

Equipmentexperience

  • Scanner
  • Reach truck
  • Pallet jack

References

  • Susan Garlock, 970.620.5412
  • Sierra Brady, 720.469.0170
  • Chris Curran, 970.879.3290
  • Reggie Richardson, 720.297.4374
  • Miranda Sims, 303.476.1463


Timeline

Produce Clerk/ Manager

Lowes Market
05.2024 - Current

Deli Clerk

City Market
04.2024 - 05.2024

Postal Carrier

United States Postal Service, USPS
02.2024 - 03.2024

Supply Tech

Dept of Veteran Affairs
02.2023 - 12.2023

Store Associate Food 1

Kum & Go
08.2022 - 02.2023

Delivery Driver

Amazon
07.2021 - 08.2022

Stocker, Deli, Produce, Bakery, and Front-End

King Soopers
10.2009 - 01.2023

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Stephanie Royer